topic Re: Sony HD TV - no sound from speaker when using apps in Other TVs

Sony HD TV - no sound from speaker when using apps

Graydjames — Sun, 31 Dec 2017 12:57:48 GMT

I am new here, not sure where to post this or the ettiquette here. Sorry if I get it wrong.

This week, I have bought a Sony KDL-32WD754BU TV for use in a bedroom. It is hooked up to a Sky Box and a Sony SRS-ZR5 speaker which I have had for some time. The speaker uses the HDMI 1 (ARC) socket in the TV and is ARC compatible. The Sky Box uses HDMI 2. Using options, the sound is set to the speaker.

Mostly, all is good. Using Sky, the sound comes from the speaker (which is great BTW and much superior to the TV sound). The speaker also produces the sound properly if playing music or videos either from my network or from a USB device pluuge dinto the Tv or into the speaker. (I have no aerial access in this room.)

The probelm is the Apps. If I try BBC News, Sport or iPlayer or Demand 5 I can get no sound through the speaker. I have to change to TV speaker to get sound. However, You Tube does work ok, the sound does come through the speaker. (I have not tried the other Apps as yet).

Does anyone have any clue as to why I have this problem with the apps. Is it normal - to be expected - or am I doing something wrong?

Re: Sony HD TV - no sound from speaker when using apps

Anonymous — Mon, 01 Jan 2018 17:45:26 GMT

Hi there,

Have you tried a factory reset?

Best wishes,

Re: Sony HD TV - no sound from speaker when using apps

Graydjames — Tue, 02 Jan 2018 09:45:22 GMT

Hello Michael

Thank you for your suggestion. You mean restoring the factory settings? Yes, I tried this but it made no difference.

Thank you anyway.

Graham

Re: Sony HD TV - no sound from speaker when using apps

Ripleyman — Mon, 05 Feb 2018 15:37:00 GMT

I am experiencing the same issue with a new (Dec 2017) Sony KD49XE8396BU Smart TV. My TV is also set up with a Sky Box connection and sound is provided via an external soundbar. My internet connection is via a reasonably fast (40mbs) service with an ethernet cable feed from the router directly into the TV. Everything works perfectly when watching the TV via the Sky connection and also when using the pre-installed YouTube and Netflix apps. However, if I try switching to any of the TVs catch-up apps (BBC iplayer, BBC News, 5 on demand etc) I immediately lose all sound. I have tried checking the TVs sound settings, a factory reset and a total sutdown and restart - but all to no avail. I am mystified as to why the sound function works fine with some apps (Youtube, Netflix) but not at all with others (BBC iplayer). Any advice / suggestions would be gratefully received.

Re: Sony HD TV - no sound from speaker when using apps

anacosta01 — Wed, 20 Mar 2019 04:12:45 GMT

I bought a Sony 75" tv january 2018 and initially had no issues with sound from the apps. After an update was performed the result was no audio from apps(netflix and youtube) maybe others. and to add to my frustration now the voice search is not working after the last firmware update. That is not what I expect from Sony products.

Re: Sony HD TV - no sound from speaker when using apps

The_Black_Rose — Wed, 20 Mar 2019 17:58:31 GMT

Hi anacosta01,

What's the model number of the TV?

Cheers,

The_Black_Rose

Re: Sony HD TV - no sound from speaker when using apps

anacosta01 — Thu, 21 Mar 2019 02:39:53 GMT

75 inch bravia it is in the 900 series I believe. will try to find the manual and advise as soon as I can

Re: Sony HD TV - no sound from speaker when using apps

anacosta01 — Thu, 21 Mar 2019 02:48:29 GMT

xbr75x900f

Re: Sony HD TV - no sound from speaker when using apps

jumpsuit — Thu, 21 Mar 2019 07:02:37 GMT

Hi @anacosta01 and welcome to the UK Community

If you're running Oreo now then you may be experiencing some teething troubles.

Are you using the TV speakers or a soundbar etc?

Sony are advising not to update to Oreo due to problems when using a sound bar / home theatre system.

Have a look Here

Even if you're not its possible there could just be glitches with a new version of Android.

Here are some suggested workarounds.

Failing that you may have to perform a factory reset to see if that helps.

Here are the instructions for your model.

Keep us posted

Re: Sony HD TV - no sound from speaker when using apps

anacosta01 — Thu, 21 Mar 2019 17:51:19 GMT

I did update to the latest, as I lost audio with netflix on the previous update. now youtube no audio also. I did a factory reset and no help, same issue. I use ARC sound system for audio. 4k player and ps4 no issues with sound using apps thru TV, only when using apps via TV.

Re: Sony HD TV - no sound from speaker when using apps

The_Black_Rose — Fri, 22 Mar 2019 09:35:21 GMT

Hi anacosta01,

I've searched everywhere on the Sony UK website, but I couldn't find this model. I believe the XBR series is for the US models not the UK, not sure if it'll be the same firmware and settings in the UK. I'd recommend getting in touch with Sony Community USA.

Cheers,

The_Black_Rose

Re: Sony HD TV - no sound from speaker when using apps

brotherduck — Tue, 31 Dec 2019 20:26:50 GMT

Hi wondered if you ever got anywhere with this. I have had these srszr5 and the same issues for a few years and still do.

as far as i can tell after reading reams of text on this it is the software of the tv or the speakers that cant output any 5.1 out of arc or from arc either way this looks to be a software issue of sony they have ignored. Or been unable to correct to the point of ditching the multiroom product lines. These speakers are fairly decent for the bucks but software functionality could not back up the idea.

i continue to get no sound out these speakers when the source is 5.1 and sony tv cant deal with it to output through ARC.

Re: Sony HD TV - no sound from speaker when using apps

Oklems — Thu, 23 Jan 2020 15:50:12 GMT

Hey i have same issues- i just bought the tv a few months ago - getting no sound from my tv apps from my surround sound receiver - but i have no issues while using my PS4 or Amazon Tv??? i don't get it. first smart TV from Sony - probably my last!!

Did you get resolution???

Re: Sony HD TV - no sound from speaker when using apps

Gman57 — Sun, 25 Oct 2020 02:54:31 GMT

I am having a problem with sound also , we was watching a program through Disney app and lost sound in tv speakers , when I go to spectrum tv ( cable ) tv speakers work great , but any streaming apps they don't work .

Re: Sony HD TV - no sound from speaker when using apps

Cha_VZ — Tue, 22 Dec 2020 02:30:13 GMT

ISSUE FIX: So after a few hours of troubleshooting both my speakers my apps and my TV, I determined it was my TV. Go to Settings—>Device Preferences—>About—>Restart. This fixed the sounds issue for all my apps that had sound issues(Hulu, YouTube, TV streaming Device)on my TV(Bravia 4K UR3).

Let me know if this works for you too. Hope it helps.

Re: Sony HD TV - no sound from speaker when using apps

scubacoach — Mon, 28 Dec 2020 14:13:09 GMT

Thanks it worked after I turned the TV off and on after using your process.

Regards S

Re: Sony HD TV - no sound from speaker when using apps

Joatmon — Tue, 29 Dec 2020 22:30:13 GMT

I also found that I had no sound on the apps on my 2 month old KD-55XH9505 although Netflix worked ok. The reset viaGo to Settings—>Device Preferences—>About—>Restart. also worked for me. I think the issue may have occurred after I did s Sony update that was brought to my attention via notifications, I can not say definitely as I did not notice the audio issue immediately only when I went to use iPlayer.Many thanks

Re: Sony HD TV - no sound from speaker when using apps

kaedwar33 — Fri, 01 Jan 2021 09:50:56 GMT

New set works well BUT no sound on using apps

Re: Sony HD TV - no sound from speaker when using apps

james.bolton — Sun, 03 Jan 2021 20:28:01 GMT

Same here. Brand new TV and can only use the poor in built speakers. Really angry and frustrated. It’ll be sent back to the store if it doesn’t resolve soon.

Re: Sony HD TV - no sound from speaker when using apps

Win_88 — Tue, 05 Jan 2021 17:30:03 GMT

@james.bolton

Which model do you have?