Amazon Prime pausing once program starts, the same happens when playing a program from a USB unit

Magwall — Mon, 25 May 2020 11:48:56 GMT

I have a Sony Bravia KD43XF7073

I have had it for a year, until about 3 months ago I could play Prime Video no problem. Since then I can still select the Prime app, make a selection to start watching but then within a minute or so of starting the program it will pause and there is nothing I can do other than exit the app. This exact same problem now also occurs when I watch something from a connected USB device; I can start the program but it then pauses and I have to exit.

I have tried the usual stuff of unplugging, restarting, made sure the software version is up-to-date, etc; I am now at a loss. Any ideas?

Chris

Re: Amazon Prime pausing once program starts, the same happens when playing a program from a USB ...

Anonymous — Tue, 26 May 2020 12:31:47 GMT

Hi there,

It might be best to contact Sony support here.

Let us know how you get on.

Best wishes,

topic Amazon Prime pausing once program starts, the same happens when playing a program from a USB unit in Other TVs

Amazon Prime pausing once program starts, the same happens when playing a program from a USB unit

Re: Amazon Prime pausing once program starts, the same happens when playing a program from a USB ...