topic Re: Software update failure KD-55XE7073 in Other TVs

Software update failure KD-55XE7073

ficorush — Tue, 17 Jul 2018 23:23:06 GMT

Hello,

How do I resolve a software update failure on a Sony KD-55XE7073. The tv is now unresponsive. Any help please.

Re: Software update failure KD-55XE7073

Anonymous — Thu, 19 Jul 2018 18:24:48 GMT

Hi there,

Have you tried a factory reset?

Best wishes,

Re: Software update failure KD-55XE7073

ficorush — Thu, 19 Jul 2018 20:00:26 GMT

Hello,

please how do I perform a factory reset. Thanks

Re: Software update failure KD-55XE7073

Sean_Mc — Fri, 20 Jul 2018 14:58:59 GMT

Hi there,

You can find more details on how to perform a reset here.

Please let me know if this resolves the issue for you.

Best wishes,

Sean Mc

Re: Software update failure KD-55XE7073

ficorush — Sun, 22 Jul 2018 14:15:45 GMT

Hello, I have tried the reset method you recommended, but it’s not working.

The TV turns on alright when plugged into the electrical outlet, followed by the Sony logo then a blank screen. No Menu/Input display on the screen.

The bottom white led light stands on. No Blinking

The white led light at bottom responses to any pressed button on the Remote Control/TV but no action on the screen.

Thanks

Re: Software update failure KD-55XE7073

EdwinaU — Sun, 22 Jul 2018 17:32:32 GMT

Hi Ficorush,

Thanks for letting us know. We'll check into this further and update you with our findings when we can.

Best wishes,

Re: Software update failure KD-55XE7073

juliehart — Sun, 22 Jul 2018 18:03:14 GMT

I was looking for the guide to restet my sony. Thanks for the such informative post.

Re: Software update failure KD-55XE7073

Almou_10 — Mon, 23 Jul 2018 18:46:04 GMT

Hi ficorus,

I think the TV needs to be checked by a service centre since the failure happened during an update. However, you can try the following just in case:

- Try to remove all external inputs (including the aerial) from the TV, unplug it from the mains, and leave it for few minutes and then plug the power cable only back.

- Keep all external inputs out, and try to plug a USB stick to the TV with the update file on it and check if this can help. You can download the update on a USB stick from this link: https://bit.ly/2JMx8q1.

If the above didn't help, I'd say take it to a service centre to check it out or if it's still under warranty, you can contact Sony to book a repair for the TV.

Hope this helps.

Almou_10

Re: Software update failure KD-55XE7073

ficorush — Thu, 26 Jul 2018 12:32:22 GMT

Hello Almou_10

Have tried the method you recommended, but its still not working. I will have to take it to a sony service centre for repairs. Thanks

Re: Software update failure KD-55XE7073

Scott1234567 — Wed, 31 Mar 2021 13:48:57 GMT

Hi there mines is doing exactly the same o have tried hard and soft update with no luck

Re: Software update failure KD-55XE7073

Joe_Dohn — Wed, 31 Mar 2021 15:11:29 GMT

By hard and soft update, do you mean using the TV and USB update methods?

Re: Software update failure KD-55XE7073

Scott1234567 — Wed, 31 Mar 2021 16:16:30 GMT

Sorry I meant hard and soft restart but still nothing , my tv was working absolutely perfect until the update box came up on screen , so I pressed it to update and then it never worked since.

Re: Software update failure KD-55XE7073

daveyh64 — Thu, 01 Apr 2021 06:41:56 GMT

Why are you posting a two year old thread, should have started your own new thread.

Which update were you trying to install, and from which version.

The latest version is v8.905.

I have a KD-43XF7073 which after attempting a software update in July 2020 failed,

the TV was unresponsive to any input from the remote control.

The TV would turn on but only on one channel with sound but the screen info panel and other

screen dialogues displayed. Buttons on the back of the TV did not work.

TV had to go away for repair. Repair person said that the mainboard had to be replaced

and this was a common fault with Sony TVs. Got the TV back and it has been fine and the software

has been updated since, but not to this latest release.

I would never have the TV set to update automatically, I prefer to download the software and install it myself.

Re: Software update failure KD-55XE7073

HannahEd01 — Fri, 02 Apr 2021 15:47:15 GMT

Hi Scott1234567, the next step is to send the TV for inspection, https://locator.sony/en_GB/servicecenters/?zoom=5&latitude=54.29088&longitude=-2.37305&categories=televisions-projectors