topic Re: Firmware v8.204 - Kdl-49wd751 in Other TVs

Firmware v8.204 - Kdl-49wd751

Steveve — Mon, 06 Mar 2017 10:49:32 GMT

Hi, since the latest firmware release v8.204 was applied to my tv I have lost the ability to play Netflix titles in 5.1 sound. I can only playback in 2.0. Other apps and free view playback 5.1 fine.

anyone else have a problem?

thanks

Re: Firmware v8.204 - Kdl-49wd751

Anonymous — Wed, 08 Mar 2017 23:45:31 GMT

Hi there

Thus far, no one else has complained about this issue. When playing Netflix content, is the audio definately set to 5.1?

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Re: Firmware v8.204 - Kdl-49wd751

Steveve — Thu, 09 Mar 2017 08:22:48 GMT

Hello,

when end I go into Netflix via the tv app there is no 5.1 audio to select on any title. Interestingly, comparing to your screen print I get options for Brazilian Portuguese, English, english audio description, French and Polish and Spanish.

if I cast Netflix from my tablet I get 5.1 sound fine

if I watch amazon or freeview on the tv I get 5.1 fine

the issue is local to the Netflix app on the tv and. Only since the last software update was applied.

thanks

Steve

Re: Firmware v8.204 - Kdl-49wd751

Anonymous — Wed, 22 Mar 2017 21:19:46 GMT

Hi there

Have you tried doing a 'live chat' with Netflix? As there is no 5.1 on any title within the app, this is suggesting that the Netflix app is the problem (just a guess though).

Cheers