topic Re: SLOW RESPONSIVE APPS KDL-32WD600 in Other TVs

SLOW RESPONSIVE APPS KDL-32WD600

PANGRIVAS — Wed, 01 Mar 2017 10:49:28 GMT

Hello there. I'm facing a problem with my Sony TV. I have recently bought the model KDL-32WD600 and all apps apart from two, are excessivelly responsive. When i choose Youtube for example, I have to wait about a minute for the app to be activated. After that, Youtube works properly and there are not problems downloading. I use wifi connection

Also, the app's icon (Youtube or others) is totally black at the app menu. There are no logos and only when you move the cursor on, can I read the app title.

I have reboot to factory settings twice and I have cut the power once but the problem remains. Moreover I checked the firmware and is updated. I tried also to refresh internet content.

Is there something more to fix this?

Re: SLOW RESPONSIVE APPS KDL-32WD600

Anonymous — Wed, 01 Mar 2017 12:28:40 GMT

Hi there

YouTube has never been quick to load from my experience, but it does sound excessively long. The thing that is concerning me is the icons that you describe as being black. Could the two issues be linked?

Are you able to take a photo of the black icons and post it back here please?

Thanks

Re: SLOW RESPONSIVE APPS KDL-32WD600

PANGRIVAS — Wed, 01 Mar 2017 21:59:11 GMT

Re: SLOW RESPONSIVE APPS KDL-32WD600

PANGRIVAS — Wed, 01 Mar 2017 22:12:14 GMT

Some extra informations. I tried wired connection but nothing changed.

Besides, I have to mention that the youtube logo is ok when i reboot to factory settings, as the other two apps. However, in this case, when i choose youtube, the advice refresh the internet content, and there are 9 apps after that, which don't work properly as I mentioned at the beggining (see previous picture).

I don't know if there is any connection between two problems, but i suppose that something is going bad with the internet content refresh.

Re: SLOW RESPONSIVE APPS KDL-32WD600

Anonymous — Wed, 01 Mar 2017 22:19:41 GMT

Hi there

Thanks for the photo and additional information. It really is a weird issue you have of which I have not seen or heard of before. Unfortunately I cannot help you on this one.

However I have escalated this thread to Sony Support for them to figure out They should be in contact with you in the next day or two. Please post back on how it goes as I am interested too.

Cheers

Re: SLOW RESPONSIVE APPS KDL-32WD600

PANGRIVAS — Thu, 02 Mar 2017 07:12:17 GMT

Thank you. It's really weird. Maybe something gone bad at the firmware update but I cannot do the it again.

I will post any news.

Re: SLOW RESPONSIVE APPS KDL-32WD600

PANGRIVAS — Fri, 10 Mar 2017 16:43:50 GMT

Hi. Some new facts.

I sent my TV for repair and they told me that they just updated the software and the problem was solved. The new firmware was published a day after I referred my case.

Quite unlucky.

Now I'm waiting send it back.

That's all

Re: SLOW RESPONSIVE APPS KDL-32WD600

____Telly — Fri, 10 Mar 2017 18:35:51 GMT

In my experience, this will only be the start of it. I couldn't tell you how many times we're have to factory reset our TV to get rid of a multitude of problems. Latest: channels 101 and 103 disappearing from the YouView guide. And don't hope to record and watch catch-up at the same time...

Take it back for a refund now. It will save you a lot of stress and angst.