topic Re: 5 year guarantee ??? nothing has come with the paperwork in Other TVs

5 year guarantee ??? nothing has come with the paperwork

@6185630603025643 — Thu, 06 Oct 2011 15:53:55 GMT

I wondered where is the proof of the the 5 year warranty with the Sony Bravia tv I just bought

5 year guarantee ??? nothing has come with the paperwork

Bravia55HX — Fri, 07 Oct 2011 09:26:15 GMT

Hi,

your dealer should have printed out the form to fill in and send off the guarantee is then sent to you by way of a certificate with your product details listed on the bottom.

Re: 5 year guarantee ??? nothing has come with the paperwork

Freeborn17 — Thu, 29 Oct 2015 16:46:49 GMT

I posted all the correct paper-work to Sony 1-10-15 for 5 year warranty re. BraviaT V.32".

Today I recieved an e-mail requesting the same information again. WHY?

Re: 5 year guarantee ??? nothing has come with the paperwork

Pete4L — Tue, 10 Nov 2015 16:10:15 GMT

More info about all this is on this thread... https://community.sony.co.uk/t5/televisions/i-was-told-my-tv-came-with-a-5-year-warranty/m-p/2053940#M35770

Re: 5 year guarantee ??? nothing has come with the paperwork

Freeborn17 — Tue, 10 Nov 2015 19:11:17 GMT

Hello, I have e-mailed, phoned, and also written to the manager at Guarantees, Stratford- upon- Avon requesting the 5 year certificate. Guess what? No response. All the very best Freeborn17.

Re: 5 year guarantee ??? nothing has come with the paperwork

Pete4L — Wed, 11 Nov 2015 15:19:19 GMT

I finally have my guarantee paperwork! It's been a hassle to get it, but SONY are in the process of doing away with customers returning forms, so teething problems with a new system I guess.

Re: 5 year guarantee ??? nothing has come with the paperwork

bjujon — Thu, 19 Nov 2015 22:15:27 GMT

I bought my KD49X8309C from Currys. I couldn't see the name of this shop when I registered my product. The TV comes with 5 year Guarantee. I don't have anything to prove it. Should I do something to get the certificate or the shop will do for me. I have registered my product.Please advice.

Re: 5 year guarantee ??? nothing has come with the paperwork

Pete4L — Thu, 19 Nov 2015 23:58:34 GMT

@bjujon what country are you in? If you're in the UK call Sony support 0207 365 2810

Re: 5 year guarantee ??? nothing has come with the paperwork

christopherparker2 — Tue, 05 Apr 2016 13:29:37 GMT

could I confirmation of my five year guarantee in writing please

Re: 5 year guarantee ??? nothing has come with the paperwork

Anonymous — Tue, 05 Apr 2016 19:58:36 GMT

Hi there

From my understanding your personalised contract/warranty is sent out to you via post a few weeks after purchasing the TV via participating stores. If not please call the Customer Information Centre (9am – 6pm, Monday to Friday) on 0207 365 2810 (UK).

You will be required to provide the following details: BRAVIA TV model, serial number, date of purchase and your personal contact details such as name, address (mandatory) and valid email (optional). If you provide an email address please state if you also would like to receive your certificate via email

Cheers

Re: 5 year guarantee ??? nothing has come with the paperwork

Freeborn17 — Wed, 06 Apr 2016 09:28:30 GMT

Hello. After sending e-mails, making phone calls, writing letters, I had
to wait 6/8 weeks for my document to arrive.

Hope i have been able to help.................Freeborn17.

Re: 5 year guarantee ??? nothing has come with the paperwork

satdave — Mon, 04 Jul 2016 19:59:30 GMT

i purchased my tv from Argos with the 5 year Sony guarantee,and despite phone calls,and emails to Argos,they tell me that they are not responsible for the guarantee paperwork..They say that you should have sent me the paperwork after i registered the tv with with Sony.

As i purchased this tv in early April,i am rather concerned at this lengthy delay.

Would be grateful if someone could sort this out.

Dave

Re: 5 year guarantee ??? nothing has come with the paperwork

Anonymous — Mon, 04 Jul 2016 23:23:52 GMT

Hi @satdave

This is the process on how it 'should' work:

Participating stores hands over leaflet to customer upon sales in the shop for a eligible TV model. The back-end of the leaflet stipulates precisely which those models are + describes Terms and Conditions.
When purchasing the TV, the 5YG contract is already activated (model – serial number), which is all that is needed in the event of repair.
Customer can obtain however “personalised contract”. The existing contract will then be updated with customer name, address, phone, eMail address.

This information is from Sony:

There is no registration required to activate your 5 year guarantee, however if you would like to obtain a personalized certificate, please call the Customer Information Centre (9am – 6pm, Monday to Friday) on 0207 365 2810 (UK). You will be required to provide the following details: BRAVIA TV model, serial number, date of purchase and your personal contact details such as name, address (mandatory) and valid email (optional). If you provide an email address please state if you also would like to receive your certificate via email.

The personalization of your certificate might take up to 30 days. If you don’t receive it within this time period please call the Customer Information Centre using the above contact details.

Provided that no exclusions or limitations apply as set forth in the attached Sony Terms and Conditions for 5-Year Guarantee, claims will be accepted under this 5-Year Guarantee even if you do not personalize the certificate. This 5-Year Guarantee has already been registered. In the event that you wish to make a claim, you will be required to provide the proof of purchase regarding your BRAVIA TV, the product model and serial number."

Hope this helps

Re: 5 year guarantee ??? nothing has come with the paperwork

Freeborn17 — Tue, 05 Jul 2016 08:02:12 GMT

Hello, I had all the same problems with the paperwork. It was sent from
Prague and took about 8 weeks to arrive