topic 1 Year warranty question. in PCs & Accessories

1 Year warranty question.

steve9861 — Thu, 03 Jul 2008 18:13:57 GMT

I have come to terms that my 4 month old Sony laptop is not fit for purpose.
I'm getting nowhere with Sony.

If I sell my laptop at a massive loss, would the remaining 8 months warranty be tranferable?
I just wanted a laptop that does what a laptop should.

I really do not have any further time to fault find a £1150 machine for Sony:-(

Rgds,

Steve.

Re: 1 Year warranty question.

jumpsuit — Fri, 04 Jul 2008 08:53:33 GMT

Hi there

Is it your laptop is faulty or it doesn't do what you wanted it to do?

Re: 1 Year warranty question.

steve9861 — Fri, 04 Jul 2008 21:10:40 GMT

Hi there

Is it your laptop is faulty or it doesn't do what you wanted it to do?

Sadly, if it was faulty I would have a case.
The sound is very poor.
It play's DVDs badly.
Fortunately the battery doesn't last very long so there is less poor sound & bad DVD video per charge to endure:-(

Given the dual core 2.4ghz processor & 4 gig of memory specification & price - give me an Acer any day.
All I wanted was something that works, not cause me time consuming problems straight out of the box!
S.

Re: 1 Year warranty question.

steve9861 — Sat, 05 Jul 2008 11:38:09 GMT

For those who are interested.
I have written to Sony & copied the UK trading standards regarding this piece of junk.
Regards,
Steve.

Ps - Jumpsuit - your aviator of Elvis is quite nausiating and totally unnecessary.

Re: 1 Year warranty question.

jumpsuit — Sat, 05 Jul 2008 11:49:08 GMT

Hi there

Where did you purchase the notebook from?

You may be interested to read This thread

and I will take your comments on board regarding my 'aviator'

Re: 1 Year warranty question.

steve9861 — Sat, 05 Jul 2008 19:01:21 GMT

Thanks for the link & aviator comment.
It was a UK Internet purchase which gives a short period of time for rejection through distance selling.
Unfortunately far too short.
It took 3 months to find one of the Vista fixes for DVD volume which only improved things.

So it is very much a case of buyer beware - which I find an unbelievable situation to be in with a large company such as Sony.
I await responses from both Sony and the Trading standards & will comment further then if I feel it is appropriate.

The sad thing is that a new machine viewed at a local Sony center 3 weeks ago also exhibits the same problems so any new owner will have these problems.
I honestly do not understand how Sony can continue to trade like this, also that Sony support continue to say problems do not exist despite them being listed on sites similar to this.

Cheers now,

Steve.

Re: 1 Year warranty question.

gray52 — Wed, 09 Jul 2008 08:57:27 GMT

sounds like a vista issue, if a patch has sorted it abit. i would try a format and reinstall and get the latest vista service pack. i dont have these problems has i opted for the xp media centre edition

Re: 1 Year warranty question.

steve9861 — Fri, 11 Jul 2008 16:58:55 GMT

sounds like a vista issue, if a patch has sorted it abit. i would try a format and reinstall and get the latest vista service pack. i dont have these problems has i opted for the xp media centre edition

Hi,
A format - factory default has been done - latest Vista SP1 & all Vista & Sony fixes applied. In fact over a Gig's worth of downloads.
How on earth, or for that matter why should this be required on a new machine straight out of the box.
Imagine the time & cost required to do this if you were using a dial up connection.
Windows xp was not an option for this machine.

I no longer even power the laptop up & await replies from both Sony & the UK Trading Standards office.

Regards,

Steve.