topic Re: Service troubles in PCs & Accessories

Service troubles

belalim — Sat, 30 Aug 2008 09:56:28 GMT

Hi,

I've got my notebook now for a year, but i think i've used less then a half year! I've sended my viao for more then 8 times for reperation, dont think "ah u cant use ur notebook normally" no it wasnt me who cant use his laptop normally it was the repair center of sony that couldnt find the problem.

Anyway they replaced the following things for now:
3 x Screen
3 x Keyboard
1 x Shield cover for the CPU?
1 x Memory module solsed? (in dutch "gesoldeerd")

Still the notebook is disfunctioning, the last time i sended it for repair i was told that the notebook were going to be replaced with a new one. The deal was if they got my notebook not in spare they would give me the laptop which i choose. After a few discussion again they couldnt deliver my notebook, and they also wouldnt give me the other one..

After a couple weeks a package came in.. I opened, and what was in it? My old notebook came back with the information: "Not a problem found".

Now as you also could think, im shocked.. This isn't going anywere. and i like to do something.. Thats why i posted it here, to ask you all what the best to do.. Please HELP

I already posted on the Dutch side of the forum but idlike to post it again to get better(more) information.

Greatings,

belalim

Oh and excuse me for my bad english!

Re: Service troubles

jumpsuit — Sat, 30 Aug 2008 10:15:30 GMT

Hi there

Sorry you have had such a difficult time.
I have escalated this post for you - hopefully someone will contact you

Re: Service troubles

belalim — Sat, 30 Aug 2008 11:01:01 GMT

Thnx i hope they will do..

My other thread (on the dutch side) is removed, do u know maybe why?

Re: Service troubles

Thalamus. — Sat, 30 Aug 2008 11:25:56 GMT

Thnx i hope they will do..

My other thread (on the dutch side) is removed, do u know maybe why?

Hi belalim,

I have removed both of your duplicate 'Service problemen' threads to avoid confusion and to prevent one of the other Expert/moderators from escalating your service problems again..

Re: Service troubles

belalim — Sat, 30 Aug 2008 11:49:00 GMT

Ah i see.. thnx

When do you think that they will contact me?

Re: Service troubles

Thalamus. — Sat, 30 Aug 2008 12:14:03 GMT

Ah i see.. thnx

When do you think that they will contact me?

Can't say for sure but it won't be until at least next week..

Does this 'Topic verwijderen' thread need to be deleted as well.

Re: Service troubles

belalim — Sat, 30 Aug 2008 14:03:20 GMT

Hmm, shall i contact them too through the phone or do you say no wait for them?

I've removed the other topic.