topic Re: Cannot play Batman Begins Blue Ray on VGN AR21S in PCs & Accessories

Cannot play Batman Begins Blue Ray on VGN AR21S

GrandmasterAlpha — Sat, 09 Aug 2008 18:34:33 GMT

I have recently purchased a Batman Begins Blue Ray disc. I cannot play it on my Laptop (VGN AR21S).

The region code for the blue ray disc is correct and it functions correctly as I have tried playing it on another Sony laptop (VGN AR 61M) with no rpoblem.

My laptop will play other discs such as the 6 free ones I recieved when I first purchased the laptop in December 2006.

When I insert this disc the player just cannot read it at all. I have the latest update of Win dvd BD and it just freezes.

Is my laptop not good enough to play the latest discs anymore? I refuse to believe I have paid £2000 for a laptop that won't play the latest discs. Why has their been no further firmware update for my BD player since 2006?

Please help.

Thank you.

Re: Cannot play Batman Begins Blue Ray on VGN AR21S

Thalamus. — Sat, 09 Aug 2008 18:53:00 GMT

Hi Grandmaster Alpha,

have you installed the InterVideo WinDVD BD 8.0.8.425 update for your vaio.?

If not use the following link to download the file: InterVideo WinDVD BD 8.0.8.425

Re: Cannot play Batman Begins Blue Ray on VGN AR21S

GrandmasterAlpha — Sat, 09 Aug 2008 18:58:18 GMT

Yes I have installed the Win DVD update.

The problem is that the BD drive cannot recognise the disc. It just spins it around a few times and then nothing. It dosent recognise the content when I try to browse the disk files nor does it recognise the disk size in my computer.

Re: Cannot play Batman Begins Blue Ray on VGN AR21S

Thalamus. — Sat, 09 Aug 2008 19:20:01 GMT

Hi Grandmaster Alpha

there is a newer version of WinDVD BD available for the AR31S but I don't know if it will install or be compatible with your AR21S..

This update lists that it will fix for some title compatibility issues..

If you want to try installing the update on your Vaio then it can be found HERE

Re: Cannot play Batman Begins Blue Ray on VGN AR21S

GrandmasterAlpha — Sat, 09 Aug 2008 20:16:40 GMT

Now it plays the warner bros logo righ at the begining before the dvd menu but still freezer before going into the menu system of the DVD and won't play the movie.

Re: Cannot play Batman Begins Blue Ray on VGN AR21S

Thalamus. — Sat, 09 Aug 2008 20:56:46 GMT

Hi Grandmaster Alpha,

as far as I am aware the WinDVD BD Update 8.0.9.429_2 above is the latest version..

I suggest you either contact Sony Vaio support via e-Support, use the following link to find the contact details: Sony Vaio Support

If you don't get a solution let us know and we will try to help further..

Re: Cannot play Batman Begins Blue Ray on VGN AR21S

GrandmasterAlpha — Sun, 10 Aug 2008 13:31:37 GMT

Hi Grandmaster Alpha,

as far as I am aware the WinDVD BD Update 8.0.9.429_2 above is the latest version..  

I suggest you either contact Sony Vaio support via e-Support, use the following link to find the contact details: Sony Vaio Support

If you don't get a solution let us know and we will try to help further..

No solutions from them either. As far as their concerned my model can't play the latest release of BD's!!

Re: Cannot play Batman Begins Blue Ray on VGN AR21S

Thalamus. — Sun, 10 Aug 2008 14:02:34 GMT

No solutions from them either. As far as their concerned my model can't play the latest release of BD's!!

Hi Grandmaster Alpha,

can you let me have the e-support case number please..

Re: Cannot play Batman Begins Blue Ray on VGN AR21S

GrandmasterAlpha — Sun, 10 Aug 2008 14:16:21 GMT

It wasn't through e-support, I phoned sony tech support directly a few weeks ago. Case no: 1071424.

The advisor said something about my player not being able to play the newer, faster discs because the newer discs have a higher transfer rate or something.

He then called me back the next day and told me he had spoken to the engineers and they said my laptop won't play the newer discs because of this.

Is this right?

I tried again and re-installed the Wind DVD update you suggested from the AR31s update drivers.

The movie will now play, but only after a lot of back and forth reading of the disc and even then the sound is very poor, the voices are very low and don't sound right. Played around with all the settings but with no luck!

Get through one thing at another problem comes up.

Re: Cannot play Batman Begins Blue Ray on VGN AR21S

Thalamus. — Sun, 10 Aug 2008 14:29:40 GMT

Hi Grandmaster Alpha

thanks for the case number, I'll escalate this to Sony and see if they can help further..

The movie will now play, but only after a lot of back and forth reading of the disc and even then the sound is very poor, the voices are very low and don't sound right. Played around with all the settings but with no luck!

Get through one thing at another problem comes up.

At least we are making progress..

Re: Cannot play Batman Begins Blue Ray on VGN AR21S

GrandmasterAlpha — Sun, 10 Aug 2008 14:31:35 GMT

Thanks for your help, hopefuly their is a resolution to this!

Re: Cannot play Batman Begins Blue Ray on VGN AR21S

Thalamus. — Sun, 10 Aug 2008 14:35:53 GMT

Thanks for your help, hopefuly their is a resolution to this!

You're welcome, yes I hope so too..

Re: Cannot play Batman Begins Blue Ray on VGN AR21S

kee-lo_ — Sun, 10 Aug 2008 17:29:16 GMT

Hi,

You're not alone, a few others have had this issue on the net, mainly a firmware update has been given as a solution or return the disc to the shop and see if you can get a replacement.

Re: Cannot play Batman Begins Blue Ray on VGN AR21S

GrandmasterAlpha — Sun, 10 Aug 2008 21:33:08 GMT

Thanks for your input Kee-Lo.

Sony are useless if thats all the advice their giving. Firmware is already updated (although the last update they released for my BD drive was in 2006!! ) and the disc is fine because it plays perfectly on my friends AR 61M.

Re: Cannot play Batman Begins Blue Ray on VGN AR21S

Thalamus. — Mon, 11 Aug 2008 15:30:09 GMT

Hi Grandmaster Alpha,

I've been informed that a new version of Win DVD is being released soon for your Vaio..

Keep an eye on the AR21S Drivers and Updates site

Please let me know if the disc plays once you have installed the update..

Re: Cannot play Batman Begins Blue Ray on VGN AR21S

GrandmasterAlpha — Mon, 11 Aug 2008 18:13:39 GMT

Will this help fix the problem though? What information did you get with regards to the fact that I was told that my laptop was basically too old to play the newer discs? Any truth to this or is the new version of Win Dvd a fix for this?

Thanks for the help.

Re: Cannot play Batman Begins Blue Ray on VGN AR21S

GrandmasterAlpha — Wed, 13 Aug 2008 23:40:14 GMT

Hi Thalamus,

Can you please give me an update as to when this software update will be released?

Thanks.

Re: Cannot play Batman Begins Blue Ray on VGN AR21S

kee-lo_ — Thu, 14 Aug 2008 12:17:50 GMT

LOL sorry to say this but WinDVD is poor, I know it's not cheap, but PowerDVD is excellent. I had this problem with a DVD the other week, wouldn't play correctly in Windows Media Centre in Vista, god knows why, some people say copy protection, anyway I played it in PowerDVD, it was as smooth as butter.

Definitely worth checking the demo if anything it might help you out.

Re: Cannot play Batman Begins Blue Ray on VGN AR21S

Thalamus. — Thu, 14 Aug 2008 14:34:23 GMT

Can you please give me an update as to when this software update will be released

Hopefully within the next week or so..

Re: Cannot play Batman Begins Blue Ray on VGN AR21S

GrandmasterAlpha — Fri, 15 Aug 2008 11:32:08 GMT

Thanks, I look forward to it.