topic Sony assistance is very ridiculus in PCs & Accessories

Sony assistance is very ridiculus

acirasa — Thu, 18 Dec 2008 14:03:16 GMT

My Vaio notebook (Z11WN 2400 euro's Notebook!) was bought in september, sent to Sony assitence for a problem in hspda modem in optober and now (DECEMBER) i'm not working with it!
Where is the five days warranty?

I'm very very angry! It's the top of production of sony's notebook!?

Re: Sony assistance is very ridiculus

Thalamus. — Thu, 18 Dec 2008 15:04:29 GMT

sent to Sony assitence for a problem in hspda modem in optober and now (DECEMBER)

Hi acirasa,

that does sound a long time, have you been kept updated with the progress of your repair.?

If so what have you been told.?

Also could you let us have the case number please.?

Re: Sony assistance is very ridiculus

acirasa — Fri, 19 Dec 2008 07:54:13 GMT

The pratic number is 3430341
the case number in esupport is 3588232

Re: Sony assistance is very ridiculus

Thalamus. — Fri, 19 Dec 2008 08:22:25 GMT

Thanks for the case number.

Have you been kept updated with the progress of your repair.?

If so what have you been told.?

Re: Sony assistance is very ridiculus

acirasa — Mon, 22 Dec 2008 17:01:10 GMT

why the sony assistence is riduculous?

I paste the response of esupport for your enjoy

*** NOTES 22-Dec-2008 Action Type: Info
Dear Mr. Prato,

Thank you for contacting us.

Please try uninstalling and re-installing the driver as follows:

* Click "Start"
* Right-click "Computer"
* Select "Manage"
* Click on "Device Manager"
* Click on the + sign next to "Modems"
* Right-click on the modem installed and select "Uninstall"
* Restart the Vaio and continuously press the F2 key upon seeing the Vaio logo
* You should now be in the BIOS utility
* Press F9 to restore BIOS defaults and then F10 to save and exit

The Vaio will restart and the modem should automatically be installed with the correct drivers.

Should you have any further questions, please do not hesitate to update your case. If you would prefer an e-Support agent to contact you by telephone, please update your case with your preferred contact number and a suitable timeframe between the hours of 8:00 to 18:00 Monday to Friday.

Regards,
Mark Anthony
Sony-Vaio Link Team

Why is ridiculous?

Because:
1) the laptop is in assistence! I can't do anything because they have my pc and they don't know this!
2) they demostrate that don't know my laptop. In bios the HSPDA module can't be disabled
3) the hsdpa module not releved by OS, and for remove any configuration mistake i use their disk backup for reconfigure all system with vendor's configuration.

The problem is simple, the HSDPA module is died and they don't have sobstitution part. I will wait Jennuary bicouse is christmas (the agent say me this friday!)
my laptop now cost 2199 euro and I cant't use it, but in this moment for 2400 euro (my laptop price at september) I could buy Z21.

This laptop was MY WORSTE Investiment of the last years!

Re: Sony assistance is very ridiculus

Thalamus. — Mon, 22 Dec 2008 17:34:09 GMT

why the sony assistence is riduculous?

I paste the response of esupport for your enjoy

*** NOTES 22-Dec-2008 Action Type: Info
Dear Mr. Prato,

Thank you for contacting us.

Please try uninstalling and re-installing the driver as follows:

* Click "Start"
* Right-click "Computer"
* Select "Manage"
* Click on "Device Manager"
* Click on the + sign next to "Modems"
* Right-click on the modem installed and select "Uninstall"
* Restart the Vaio and continuously press the F2 key upon seeing the Vaio logo
* You should now be in the BIOS utility
* Press F9 to restore BIOS defaults and then F10 to save and exit

The Vaio will restart and the modem should automatically be installed with the correct drivers.

Should you have any further questions, please do not hesitate to update your case. If you would prefer an e-Support agent to contact you by telephone, please update your case with your preferred contact number and a suitable timeframe between the hours of 8:00 to 18:00 Monday to Friday.

Regards,
Mark Anthony
Sony-Vaio Link Team

Why is ridiculous?

Because:
1) the laptop is in assistence! I can't do anything because they have my pc and they don't know this!
2) they demostrate that don't know my laptop. In bios the HSPDA module can't be disabled
3) the hsdpa module not releved by OS, and for remove any configuration mistake i use their disk backup for reconfigure all system with vendor's configuration.

The problem is simple, the HSDPA module is died and they don't have sobstitution part. I will wait Jennuary bicouse is christmas (the agent say me this friday!)
my laptop now cost 2199 euro and I cant't use it, but in this moment for 2400 euro (my laptop price at september) I could buy Z21.

This laptop was MY WORSTE Investiment of the last years!

Very odd response indeed..

The latest info that I have is that Vaio-support is awaiting part/s I have asked for an estimated date of when you should expect your Vaio back..

As soon as I get any more I'll let you know..

Re: Sony assistance is very ridiculus

acirasa — Mon, 12 Jan 2009 08:58:44 GMT

TODAY 12/01/2009 I DON'T HAVE MY 2400 EURO LAPTOP IN MY HAND!!!

I'M VERY VERY VERY ANGRY

is it possible????

don't buy sony vaio!

THE WORST INVESTIMENT OF MY LIFE.

Re: Sony assistance is very ridiculus

Master007 — Mon, 12 Jan 2009 10:41:18 GMT

TODAY 12/01/2009 I DON'T HAVE MY 2400 EURO LAPTOP IN MY HAND!!!

don't buy sony vaio!

THE WORST INVESTIMENT OF MY LIFE.

I completely agree with you! See my post at Link

Re: Sony assistance is very ridiculus

cptbill — Mon, 12 Jan 2009 12:46:06 GMT

cases like acirasa's are very worrying about Sony's service support.
This is not what to expect from Sony.

Re: Sony assistance is very ridiculus

acirasa — Mon, 12 Jan 2009 18:12:10 GMT

Have SONY a quality certification???
What is their maximum time for an assistence intervent in quality certification?

DONT BUY SONY VAIO LAPTOP's

I write about this in all italian forum about notebook.

Re: Sony assistance is very ridiculus

Thalamus. — Mon, 12 Jan 2009 18:25:23 GMT

TODAY 12/01/2009 I DON'T HAVE MY 2400 EURO LAPTOP IN MY HAND!!!


I'M VERY VERY VERY ANGRY

I can imagine you are...

What's the reason for the delay..

Re: Sony assistance is very ridiculus

acirasa — Tue, 13 Jan 2009 08:09:17 GMT

What's the reason for the delay.. confused

I don't know. The italian assistance service told me yesterday that they call me in the afternoon but...

THEY DON'T CALL ME?

VAIO = GUAIO (trouble in italian language)

Re: Sony assistance is very ridiculus

Master007 — Tue, 13 Jan 2009 12:23:53 GMT

My experience is that I have not seen so incapable service support as Sony has it.

I also published my review on several websites. Sony is not aware of its arrogant behaviour - we do not see any problem, so there is no problem. They just do not care that with our negative reviews they will lose so many potential customers, especially in current economic crisis, when people are buying less. The same happenned with Toshiba in the US and the spent quite a lot of time to gain good reputation again. Another problem I see here is British approach that sellers are always right and not customers.

Re: Sony assistance is very ridiculus

sonypass33 — Tue, 13 Jan 2009 13:48:03 GMT

Your lucky SONY have paid their phone bill so that they can even take your call.
They are about to post a $1.1 Billion loss and, apart from the current downturn, a lot of it is down to the deterioration of the quality of their products and the way they are treating their customers.
I just hope they take this as a warning that even their loyal customers of many years are getting fed up with them.

Re: Sony assistance is very ridiculus

acirasa — Sun, 25 Jan 2009 22:37:05 GMT

And finaly my laptop arrived. The HSDPA now working very well.

BUT...

curiosly the sound is too low. why????

mmmm, the sound play only from right's speaker. the left speaker is dead. they dont't connect the speaker when closing the case???

Re: Sony assistance is very ridiculus

Thalamus. — Tue, 27 Jan 2009 16:09:48 GMT

Hi acirasa,

I guess you've checked the sound settings.?

Have you contacted Vaio-support again.?

Re: Sony assistance is very ridiculus

Thalamus. — Wed, 11 Feb 2009 15:43:36 GMT

Hi acirasa,

has the speaker problem been resolved.?