topic Betreff: Cashback offer in Alpha & NEX interchangeable lens cameras

Cashback offer

JaneWes — Sat, 13 Feb 2021 08:38:32 GMT

I purchased a sony 90mm 2.8 gos lens before christmas with a £100 cashback deal. I am having a problem claiming the money back. Sony have confirmed that my receipt and photo are with the validation team but despite me chasing them up 3 times now i still havent had no joy. I am now wondering if this is a scam as absolutely not what I would expect from Sony. Is anyone else having same problem and who do I complain to.

Betreff: Cashback offer

Peter_S. — Sat, 13 Feb 2021 13:00:49 GMT

Hi,

This is no scam - please get in touch with the cash back team again to find out why it takes so long.

Cheers

Peter

Re: Cashback offer

Eli1234567 — Sat, 13 Feb 2021 14:37:51 GMT

I actually had a similar issue. I bought A7SIII,16-35,70-200 and was suppose to get 300 euro cash back and the team says, the products are register in US, although I registered through uk site, bought them in UK and they arrived from sony uk...

Betreff: Cashback offer

JaneWes — Tue, 16 Feb 2021 07:06:11 GMT

I have done this twice now. I sent the last email last friday and still no response. Just unprofessional and not what I expected from sony. I will see if I get the money as am more and more convinced that it's a scam.

Re: Betreff: Cashback offer

Joe_Dohn — Tue, 16 Feb 2021 14:34:28 GMT

@JaneWes @Eli1234567

Have either of you tried chatting or calling up Sony support reps?

I've seen a lot of confusion about the promotion and usually a phone call/chat is all you need to clarify everything.

Hope this helps!

- JD

Re: Betreff: Cashback offer

Eli1234567 — Sat, 01 May 2021 10:07:42 GMT

Yes, it's been a lot of back and forth with support, no progress yet