topic Re: WH-1000XM3 won't charge in Portable Audio

WH-1000XM3 won't charge

kbarnak — Wed, 12 Sep 2018 11:24:41 GMT

I recewived my headphones yesterday 11th Septemebr 2018 and they just won't charge. Tried on Mac tried on USB charge but they won't charge at all. Sony Help Guide for previous model WH-1000XM2 says charge directly to a computer - Why?? The computer must not hibernate, Anyway Ive done all that and updated them because I managed to pair them (with the Sony Headphone App showing the battery empty ) to my iphone. They just will not charge.

I had tried before pairing them to the iphone , to reset to factory settings but that didn't do anything.

I'll be taking them back.

Betreff: WH-1000XM3 won't charge

IamNic — Wed, 12 Sep 2018 11:50:19 GMT

Hello @kbarnak,

maybe the cable is broken.

You are right, that it shouldn't matter, if you charge it on the USB-port of a computer or on a phone-charger.

- Nic

Re: WH-1000XM3 won't charge

jumpsuit — Wed, 12 Sep 2018 12:03:35 GMT

Hi @kbarnak

Is there any particular reason you're not plugging the charger that came with them

into an A/C outlet?

If you have and they still dont charge it may be worth testing another lead.

(Edit - apologies to @IamNic. regarding the possible broken lead, you posted while it took me ages to type lol)

Re: WH-1000XM3 won't charge

IamNic — Wed, 12 Sep 2018 12:24:17 GMT

@jumpsuit schrieb:

(Edit - apologies to @IamNic. regarding the possible broken lead, you posted while it took me ages to type lol)

No harm done

Re: WH-1000XM3 won't charge but now do charge !!

kbarnak — Thu, 13 Sep 2018 13:40:50 GMT

Thank you very much jumpsuit for pointing out my mistake. Like I ‘d said , I had tried charging via Mac and via USB hub. Success came when jumpsuit prompted me to read instructions ‘ attach cable to USB AC Adapter’ , so , they’re charged and pretty wonderful.

Happy I asked Community to help me- Cheers

Keith

Re: WH-1000XM3 won't charge but now do charge !!

jumpsuit — Fri, 14 Sep 2018 09:55:17 GMT

Hi @kbarnak

No worries

Glad they're sorted.

Re: WH-1000XM3 won't charge

KE55ARD — Fri, 22 Feb 2019 11:41:27 GMT

My headset absolutely will not charge either. I got it a few days ago and it charged on the first day up to about 60% ok then I let it do an update...

Since then every which way I've tried charging it has not worked. The little red light comes on to SAY it's charing, but no matter how long I leave it for, when I unplug and repair it says 10%, then complains about low battery and turns off.

I've tried the cable it comes with plugged into my laptop, an AC adaptor and a portable battery.

I've tried a USBC to USBC cable from a charger in my car and from the same portable battery but nothing seems to get the charge level up since the update (which added alexa or google assistant or some crap).

Re: WH-1000XM3 won't charge

Pontsius — Sat, 23 Mar 2019 19:20:25 GMT

I have the exact same problem when charging. Tried charging in all differnt ways. But either way it says it is Now ok battery. Had it One day, after first charge it was 60% then i made some program update and after that... Doesn't work...

Re: WH-1000XM3 won't charge

corycorycorycory — Wed, 27 Mar 2019 23:49:51 GMT

I have had mine for about 2 weeks and suddenly they won’t charge past 60%. I have tried everything. Different power adapters, reset

Re: WH-1000XM3 won't charge

KE55ARD — Thu, 28 Mar 2019 13:24:36 GMT

To follow up my previous post, just want to let people know I managed to get mine successfully repaired under warrenty with Sony, so if anyone else is having this issue this is probably your best course of action.

Re: WH-1000XM3 won't charge

freeman1027 — Sat, 13 Apr 2019 20:03:15 GMT

I,m on Wh-1000XM3 number 2, first one mailorder, second rplacement from BestBuy store, will not charge past 10%. no matter laptop, supplied cable, different cables, different AC adapters, different outlets. Red LED goes out in 3 minutes, even ignore that and let it sit for hours.10% no more. tried factory resets differnt ways and times 10%. Maybe time for B&O or B&W headphones instead.

Re: WH-1000XM3 won't charge

travissimo — Wed, 19 Feb 2020 14:12:06 GMT

This has just happened to me too but just as they went out of warrantee.

The staff at the repair centre were awful. TOLD me it was because I'd charged them for too long without even seeing them. Told me the battery will only last 10 months when overcharging. I can see this is nonsense now after reading that it happens to people after a very brief period.

I've just replaced the battery myself with a 3rd party battery from Germany, same problem...

I can't believe I've wasted £350 on this trash... I'd heard from photographer friends that Sony customer service is the worst they've experienced but I didn't think it could possibly be this bad!

Never again.

Re: WH-1000XM3 won't charge

Joe_Dohn — Thu, 20 Feb 2020 13:40:36 GMT

Hi travissimo,

What are you using to charge your headset?

Cheers,

Joe_Dohn

Re: WH-1000XM3 won't charge

SonySince1994 — Mon, 06 Apr 2020 18:19:54 GMT

Could you just clarify what you did to get them repaired as I'm struggling

Re: WH-1000XM3 won't charge

travissimo — Tue, 07 Apr 2020 11:04:49 GMT

I didn’t. I gave up and vowed to avoid Sony products from now on as their customer service is amongst the worst I’ve experienced.

Can you imagine if Apple behaved like this? They'd never hear the last of it.

I just use them wired on my XBOX now and I'll buy from a company like Bose or Apple next time.

Cut your losses.

Re: WH-1000XM3 won't charge

SonySince1994 — Tue, 07 Apr 2020 11:59:02 GMT

I thought as much...your right though Sony now, complete shambles. I'll have to make changes in that which I own of Sony products and possibly look to change my username for starters haha

And thanks for getting back.

Re: WH-1000XM3 won't charge

philipcswift — Wed, 18 Nov 2020 11:03:22 GMT

WH-1000XM3 ('Headband' in USA, 'closed cup' and/or 'over the ear' in Europe/studios)

Bypassing all the dufus stuff such as "is the mains plug switched on"? or "has the roving Guinea pig eaten the lead....?"

If the red LED light does not light up when you use either the power supply with a mains electric plug or just the USB (3.0) to USB C lead then do a hard reset. This will wipe all your settings such as pairing.

I have had to do this twice now.

HOW? To do it have phones off, nothing connected and press 'power' and 'nc/ambient' buttons at the same time and hold them down for 7 seconds. Then you will get 4 quick flashes of the blue LED. Phones have now been hard reset. Leave off and plug in power and red LED should light up as it starts to charge.

As a side note, the battery is a Li-ion or Lithium Ion. These do NOT like to be run right down to nothing then charged right up again so as soon as you hear the 'low battery' warning you will be helping battery life if you recharge straight away. Maybe varying amount of reminders you get would be better as well. This is not really about battery memory as 'how much charge can it hold' but more about 'how many years before the battery goes wrong/fails'. Little and often partial charges at room temperature is a good idea.

Soft resets will not help.

Re: WH-1000XM3 won't charge

watchmanc — Thu, 29 Apr 2021 14:00:42 GMT

Hi,

I have a similar recharging problem... only had the earphones a year and now when I plug the charger in (via an A/C adaptor) the red charging light comes on, but goes off after about 1 min 15 secs. I tried a hard reset, but that didn't work... seems like the battery is shot? Any ideas?

Re: WH-1000XM3 won't charge

travissimo — Thu, 29 Apr 2021 15:21:33 GMT

Yes.

Give up and move on to AirPods Pro and vow never to buy Sony again.

Worked for me.

Kindest regards...

Craig Travis BSC

Travis Studios
1727 Studios Ltd
CN 12246430
Registered to trade in England and Wales from:
260 Manchester Rd
2nd Floor Linnyshaw Mill
Worsley
Manchester
M283TR

https://www.travisphoto.co.uk
craig@travisphoto.co.uk
07522328115

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Re: WH-1000XM3 won't charge

HannahEd01 — Fri, 30 Apr 2021 12:59:33 GMT

Hi watchmanc, try a different adapter, a different main, initialize,and a different cable, are you using the original cable?