topic Re: Pixels are visible on Z5P in Z Series

Pixels are visible on Z5P

giorgos42 — Wed, 28 Sep 2016 09:23:41 GMT

I have just bought a Z5P and the pixels are slightly visible, especially in parts of the screen where a light color is displayed (such as white or Yellow). Is that normal?

Re: Pixels are visible on Z5P

giorgos42 — Wed, 28 Sep 2016 09:24:27 GMT

I had a Z1 before that and I couldn't spot a single pixel, even with a magnifying glass

Re: Pixels are visible on Z5P

_alexdon_ — Wed, 28 Sep 2016 12:04:41 GMT

I believe that's the digitizer you are seeing. Can you post a picture?

Re: Pixels are visible on Z5P

giorgos42 — Wed, 28 Sep 2016 12:07:26 GMT

@alexdon you mean a picture of my screen, not a screenshot, right?

Re: Pixels are visible on Z5P

_alexdon_ — Wed, 28 Sep 2016 12:16:40 GMT

Yes, a picture of the screen.

Re: Pixels are visible on Z5P

giorgos42 — Wed, 28 Sep 2016 12:31:18 GMT

I don't know if it's quite visible on this one. I took one which really shows the screen as I see it, but it's a little too big to be uploaded here

Re: Pixels are visible on Z5P

19667 — Wed, 28 Sep 2016 12:33:00 GMT

yes dear you have better to check it.some times it can be happens by manufacturing fault.

check it using this go to the phone and type *#*#7378423#*#* >>>>>service tests>>>> display you can check your display

Do not forget to give kudosand to select the correct answer

Re: Pixels are visible on Z5P

giorgos42 — Wed, 28 Sep 2016 12:48:05 GMT

Where can I upload the picture I took? I think it will helo you determine if it's normal or not.

Re: Pixels are visible on Z5P

_alexdon_ — Wed, 28 Sep 2016 13:11:16 GMT

You can upload it somewhere like drive.

Re: Pixels are visible on Z5P

giorgos42 — Wed, 28 Sep 2016 13:23:17 GMT

Just follow the link below to see the best photo I could take.

https://drive.google.com/file/d/0B_L701wi7hZrWlpyUEppZ2Raem8/view?usp=docslist_api

Re: Pixels are visible on Z5P

_alexdon_ — Wed, 28 Sep 2016 20:37:23 GMT

I still don't see the problem. Maybe you can contact your local support and let them take a look?

Re: Pixels are visible on Z5P

giorgos42 — Wed, 28 Sep 2016 21:05:23 GMT

Did you try to zoom in on the photo? You can see a zig zag pattern on the screen.

Re: Pixels are visible on Z5P

YoGem — Thu, 29 Sep 2016 02:20:07 GMT

Yep I can see the zigzag, is that a Z5 premium? That is something I noticed with all the triluminos ips panels but I never seen something so accentuated, it may be related to some white balance, did you try in safe mode? Does that happens all the time or just when the battery runs a bit low?

Re: Pixels are visible on Z5P

giorgos42 — Thu, 29 Sep 2016 06:20:33 GMT

Yes it's on a Z5P. They are always visible. Even when battery is full or when in safe mode. If it's a problem (and it probably is), it's a hardware problem.

Re: Pixels are visible on Z5P

_alexdon_ — Thu, 29 Sep 2016 09:16:00 GMT

@giorgos42 It might not be a problem but I suggest you to contact your Local support.

Re: Pixels are visible on Z5P

giorgos42 — Thu, 29 Sep 2016 09:40:31 GMT

OK. I will. Thank everyone for the answers. Please feel free to add more suggestions...