topic Re: No notification sound on Z5 when screen is locked after Marshmallow update in Z Series

No notification sound on Z5 when screen is locked after Marshmallow update

ProfessorSycamo — Thu, 09 Jun 2016 19:03:17 GMT

Hello all! I have a very annoying problem. Ever since I have updated my Z5 to Marshmallow, I don't get any notification sounds (other than text messages and calls) if my screen is off. The moment it's on, all the sounds are working again. I have already factory resetted it, because I was one of the lucky persons who had the 'Can't Access Google Store' issue right after updating. I have also already tried booting in Safe Mode and I have the same issue, so I know that it's not a third-party App that's causing it.

Any help is welcome!

Cheers,

Re: No notification sound on Z5 when screen is locked after Marshmallow update

Uliwooly — Thu, 09 Jun 2016 19:07:53 GMT

@ProfessorSycamore

Have you enabled Doze? or installed any battery app?

Re: No notification sound on Z5 when screen is locked after Marshmallow update

ProfessorSycamo — Thu, 09 Jun 2016 19:16:23 GMT

I had no clue what Doze was, and after googling it I'm currently going through the Apps to disable this. If it fixes the issue I'll let you know! Thank you so much for replying so quickly. Oh, and no I haven't installed any battery app.

Re: No notification sound on Z5 when screen is locked after Marshmallow update

Uliwooly — Thu, 09 Jun 2016 19:22:50 GMT

@ProfessorSycamore'

Settings > battery > menu > you should see it there.

Re: No notification sound on Z5 when screen is locked after Marshmallow update

ProfessorSycamo — Thu, 09 Jun 2016 19:36:22 GMT

I went to Doze, disabled it, and still no sound 😞 aww I had really hoped this was the issue!

Re: No notification sound on Z5 when screen is locked after Marshmallow update

Uliwooly — Thu, 09 Jun 2016 19:39:26 GMT

@ProfessorSycamore

Could you tell us which apps have no notification sound?

Re: No notification sound on Z5 when screen is locked after Marshmallow update

ProfessorSycamo — Thu, 09 Jun 2016 19:41:27 GMT

Certainly. FB Messenger, Hangouts and my emails are making no sounds when the screen is off.

Re: No notification sound on Z5 when screen is locked after Marshmallow update

Uliwooly — Thu, 09 Jun 2016 20:32:45 GMT

@ProfessorSycamore

Could you check the notification settings on such apps?

Re: No notification sound on Z5 when screen is locked after Marshmallow update

ProfessorSycamo — Thu, 09 Jun 2016 20:38:09 GMT

Sure thing:

FB Messenger : Vibrate, Light and Sound are set to ON. Notification Sound is Messenger (default).

Hangouts : Hangouts Messsages & Invites is set to Vibrate and play sound (if I click on this, it brings me to another window where Notifications is set to ON, I see the chosen sound and Vibrate is set to ON)

Gmail : Notifications is checked, Inbox sound & Vibrate is set to : Sound on, vibrate. If I click on this, I see the sound i chose, that Vibrate is checked and that Notify for every message is also checked.

I should point out also that i haven't modified anything since upgrading from Lollipop and that all the sounds worked fine.

Thank you so much for helping!

Re: No notification sound on Z5 when screen is locked after Marshmallow update

Uliwooly — Thu, 09 Jun 2016 20:47:27 GMT

@ProfessorSycamore

What I would do is

settings > apps > select the app > memory > clear data > repeat > restart the phone > log in on those apps > check again.

Re: No notification sound on Z5 when screen is locked after Marshmallow update

ProfessorSycamo — Thu, 09 Jun 2016 22:10:10 GMT

Did these steps for all three apps and still no sounds. I'm discouraged 😞

Re: No notification sound on Z5 when screen is locked after Marshmallow update

Uliwooly — Thu, 09 Jun 2016 22:11:36 GMT

@ProfessorSycamore

That's odd, do you have any notification app? taskiller, etc?

Re: No notification sound on Z5 when screen is locked after Marshmallow update

ProfessorSycamo — Thu, 09 Jun 2016 22:19:54 GMT

I have Screen Notifications, to wake my screen from sleep when i get an email, say, so it's not just a sound playing, and I can't think of anything else.

Re: No notification sound on Z5 when screen is locked after Marshmallow update

Uliwooly — Thu, 09 Jun 2016 22:29:21 GMT

@ProfessorSycamore

what if you uninstall it > restart the phone > check again.

Re: No notification sound on Z5 when screen is locked after Marshmallow update

ProfessorSycamo — Thu, 09 Jun 2016 22:36:10 GMT

How do I install Hangouts and Gmail..? They are stock Apps. I don't see the options to uninstall them.

Re: No notification sound on Z5 when screen is locked after Marshmallow update

Uliwooly — Thu, 09 Jun 2016 23:58:29 GMT

@ProfessorSycamore

I misread, when you said this:

@ProfessorSycamore wrote:
I have Screen Notifications...

I thought you were referring to a third party app, what you could do is repair the phone with XC and report back.

Re: No notification sound on Z5 when screen is locked after Marshmallow update

ProfessorSycamo — Fri, 10 Jun 2016 01:34:48 GMT

Totally my bad, for some reason i understood it as removing the faulty apps and re-installing them. So! I removed Screen Notifications and it seems to be working now..! *fingers crossed* hopefully it'll last Perhaps it's not compatible with Marshmallow. In any event, thank you so much for helping me out, I truly appreciate it.

Re: No notification sound on Z5 when screen is locked after Marshmallow update

Uliwooly — Fri, 10 Jun 2016 01:46:59 GMT

@ProfessorSycamore

Awesome