topic Re: Touch Problem in Z Series

Touch Problem

Ekinezia — Tue, 07 Jun 2016 23:30:10 GMT

Hey guys. I have A touch Problem. There is only e horizontal area that doesn't work, using Phone veey carefully. There is no crash or anything on My Phone.. I didn't understand what happened. All functions are working, touchscreen working in other areas. But that horizontal area near the power button from side to side doesn't working.

Sorry for My bad english.

I don't know is it forbidden or not, here A screenshot from paint that you can see the area.

http://i.hizliresim.com/go8Vz3.png

Re: Touch Problem

Ekinezia — Tue, 07 Jun 2016 23:35:00 GMT

I forgot to write, it happened after 3 days from marshmallow 6.1.1 Update. May be it's A software issue. I started Phone in safe Mode, it's still same.

Re: Touch Problem

Jake-SonyXperia — Wed, 08 Jun 2016 00:10:47 GMT

Hi Ekinezia,

Welcome to the community,

To be honest, this is more likely hardware related. I suggest contacting Customer Care within your region, use my signature below to find the contacts details for them.

Re: Touch Problem

Ekinezia — Wed, 08 Jun 2016 08:28:17 GMT

Awww... But this is amazing.. I'm taking care of My Phone Like A baby.. cause of that ı thinked this was A software issue.. Well, thank you.

Re: Touch Problem

Jake-SonyXperia — Thu, 09 Jun 2016 00:34:52 GMT

You could always run through a software repair on the device to see if it is software, but based on the area and the outcome with your Screenshot, seems to be more related to hardware.

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