topic Re: Sensors are not avaliable "Xperia Z2" in Z Series

Sensors are not avaliable "Xperia Z2"

HazemB — Fri, 03 Jun 2016 14:03:52 GMT

I was using an Xperia Z2 for more than a year, but suddenly after 3 weeks of the latest update
THE SENSORS STOPPED WORKING

No Auto-Rotate

Accelerometer: no reading
Proximity switch: is always off
Compass: not avaliable in your device message appears when I test it
Pressure: no reading

But sometimes the Proximity sensor and the light one works well then It stops again after an hour I think

I made service tests and that was the result

I tried factory reset but nothing seems to be changed

I tried software repair on PC Companion but It shows Intializing progress freezed and no progress for hours

Re: Sensors are not avaliable "Xperia Z2"

Didrik — Fri, 03 Jun 2016 14:07:50 GMT

Hi @HazemB,

Welcome to the forum!

If you've tested the functions in Diagnostics (Settings > About phone > Diagnostics) they failed the tests it might be hardware related. To rule that out, try performing a software repair using Xperia Companion. If that doesn't help contact your Local support in order to have your device sent to an authorized service center.

Re: Sensors are not avaliable "Xperia Z2"

HazemB — Sat, 04 Jun 2016 14:25:39 GMT

I turned it off for 3 hours then the light sensor, Proximity, Pressure and Gyroscope started to work again normally
but the accelerometer still not working
*I made a software repair using PC Companion*

Re: Sensors are not avaliable "Xperia Z2"

HazemB — Sat, 04 Jun 2016 21:55:02 GMT

I have a problem now

The sensors sometimes work great and sometimes stop

What should I do

Re: Sensors are not avaliable "Xperia Z2"

YoGem — Sun, 05 Jun 2016 00:00:07 GMT

Ok, if you already performed the software repair then the issue is hardware. Sorry, you'll have to contact Sony.