topic Re: Lost mobile data after upgrading to Android 6 in Z Series

Lost mobile data after upgrading to Android 6

Mairsil — Mon, 14 Mar 2016 11:04:22 GMT

I installed the Android 6 update on my Z5 Compact yesterday, and since that time mobile data is no longer working.

I've tried rebooting to no avail
Internet works fine when wifi is enabled
Phonecalls work fine, and I have full bars or near-full bars most of the time.
I am connected to the correct provider
Mobile data is enabled, and the mobile data limit is disabled

There is no mobile data icon showing in the top-bar, and chrome is showing I am disconnected ("ERR_INTERNET_DISCONNECTED").

Any ideas on what else I can try to get my phone connected to mobile data again?

Re: Lost mobile data after upgrading to Android 6

_alexdon_ — Mon, 14 Mar 2016 11:07:23 GMT

Have you tried to download the internet settings again? It is under settings-more.

Re: Lost mobile data after upgrading to Android 6

Mairsil — Mon, 14 Mar 2016 11:08:57 GMT

Thanks, that worked! Quickest solution ever

Re: Lost mobile data after upgrading to Android 6

_alexdon_ — Mon, 14 Mar 2016 11:09:52 GMT

Yeah, it was quick indeed :smileysmileythumbsup:

No mobile data after marshmallow update

barisdad — Mon, 14 Mar 2016 12:09:16 GMT

Hi, the mobile data on my z5 compact stopped working after i upgraded to marshmallow. How can i fix it?

Re: No mobile data after marshmallow update

barisdad — Mon, 14 Mar 2016 12:26:41 GMT

The fix suggested here did the trick. thanks.

After Software Uptdate Mobile Data doesnt work

Yasir1 — Wed, 16 Mar 2016 09:05:28 GMT

After Update to Android 6.0 i cant use Googel. Facebook Instagram and all other apps with Interntet works. I dont know whats wrong pls help

Re: After Software Uptdate Mobile Data doesnt work

Christofer — Wed, 16 Mar 2016 11:21:19 GMT

Hi @Yasir1,

Could you try downloading Internet settings to your device again and see if that helps? This can be done through Settings > More > Internet settings. After the settings have been installed you may have to reboot your device.

Re: Lost mobile data after upgrading to Android 6

RobertoDS — Wed, 16 Mar 2016 13:03:24 GMT

If u're having also some problems with Network, generally with Mobile Datas-Wifi-BT you can go in Backup & Recovery and u do a RESET to Data Settings

Re: Lost mobile data after upgrading to Android 6

Yasir1 — Thu, 17 Mar 2016 15:01:51 GMT

I try that

Re: After Software Uptdate Mobile Data doesnt work

MarBar1 — Thu, 07 Apr 2016 21:15:08 GMT

Hello,

yesterday I got a new Z5 compact and use my old SIM-card from my Z3 compact for the new device.

I connected it to my WLAN and made an Upgrade to Android 6. Did not try the mobile internet before this upgrade.

But Today I disconnected the device from my WLAN and no mobile connection is working...

Following steps I allready tried:

1. Download Internet settings again - download and installation is shown as completed, but no mobile connection is working (reboot done)

2. Tried to send the SMS for internet settings manual from the provider-side (o2) - I got a SMS with the error message, that my request could not be fullfiled...

3. factory reset the device with step 1 and 2 again ... no connection

normal calls works fine, also internet connection over WLAN... the SIM-card and the mobile internet-connection works fine with my old Z3 compact - I tried it just 30 minutes ago

Could you help me please? Would be sad, if I have to send the device back... I like the Z5.

Thanks a lot

Best Regards

Re: Lost mobile data after upgrading to Android 6

Jeremaussie — Wed, 27 Apr 2016 21:09:20 GMT

Same issue with my Z3 compact after upgrading to Android 6

Re: Lost mobile data after upgrading to Android 6

MarBar1 — Fri, 13 May 2016 22:55:39 GMT

I got it.

After reseting the mobile phone, I did not try the phone-Intern link to download the internet-settings and downloaded the settings via sms (started from the official side of my mobile provider).

Worked fine. No idea, what goes wrong by downloading this settings with the phone-intern link...

hope, this will help others

Re: Lost mobile data after upgrading to Android 6

Z3Tablet — Wed, 18 May 2016 23:37:40 GMT

Similar issue here.

After updating my z3 tablet compact lte, mobile data is simply missing. Device does not ask for PIN upon reboot, and more - Internet settings isn't in the menu. I downloaded an app and tried toggling mobile data off and on, no response.