topic Re: Missing info from "Diagnostics" menu with "Information not available" in Z Series

Missing info from "Diagnostics" menu with "Information not available"

dikonas-gr — Mon, 30 May 2016 12:01:20 GMT

Hi, After upgrade to 6.0.1 (23.5.A.0.570) there is no information in "Diagnostics" menu about e.g. System incidents, Application incidents. It has in all fields "Information not available" as can be seen below.

Do you know if it is a problem or just it works like this in the new SW?

Re: Missing info from "Diagnostics" menu with "Information not available"

_alexdon_ — Mon, 30 May 2016 12:04:03 GMT

Have you tried to restart the device?

@dikonas-gr On a second thought, that might mean there were no incidents. Your up time is not even 3 days, so you should keep an eye on that and see if status changes.

Re: Missing info from "Diagnostics" menu with "Information not available"

dikonas-gr — Mon, 30 May 2016 13:08:52 GMT

Hi,

Sure I've tried to restart the device many times, it even also restarts by itself in some cases, without any change.

In the previous version in case there were no incidents it said 0, while now it says "information not available" meaning in my opinion that for some reason it cannot fully monitor what is going on in the device.

Apart of this I've noticed app crashing (e.g. Amazon) and this was not reported in the "Diagonstics" menu, while in the past I was able to see in detail all crashes and act accordingly.

Re: Missing info from "Diagnostics" menu with "Information not available"

Christofer — Mon, 30 May 2016 13:27:37 GMT

Hi @dikonas-gr,

I can try to get some information about this.

Re: Missing info from "Diagnostics" menu with "Information not available"

Christofer — Tue, 31 May 2016 09:08:16 GMT

I just got information about this, it will be corrected in a coming software update.

Re: Missing info from "Diagnostics" menu with "Information not available"

dikonas-gr — Tue, 31 May 2016 16:28:44 GMT

Thanks!

Re: Missing info from "Diagnostics" menu with "Information not available"

Christofer — Wed, 01 Jun 2016 10:27:22 GMT

You're welcome!

Re: Missing info from "Diagnostics" menu with "Information not available"

dikonas-gr — Sun, 03 Jul 2016 08:24:14 GMT

Hi,

Just to confirm that yesterday I received an update in "Support" app and the problem was solved.

Re: Missing info from "Diagnostics" menu with "Information not available"

Christofer — Mon, 04 Jul 2016 07:48:56 GMT

Glad to hear that, thanks for letting us know!