topic Re: z2 new firmware 23.5.a.0.575 proximity sensor problem in call in Z Series

z2 new firmware 23.5.a.0.575 proximity sensor problem in call

khocksal57 — Wed, 25 May 2016 11:58:49 GMT

In call, Proximity sensor does not work.

Re: z2 new firmware 23.5.a.0.575 proximity sensor problem in call

khocksal57 — Wed, 25 May 2016 12:00:08 GMT

Is there anyone who experience the same problem?

Re: z2 new firmware 23.5.a.0.575 proximity sensor problem in call

MarlonUk1 — Wed, 25 May 2016 16:34:58 GMT

try to run Xperia Diagnostics..to see if the sensor will pass the test

try to make a call while on safe mode

try perform a software repair using Xperia Companion.

if all else fails send your device to your local service center for repairs Local support

Re: z2 new firmware 23.5.a.0.575 proximity sensor problem in call

Uliwooly — Wed, 25 May 2016 19:33:34 GMT

@khocksal57

Does your phone has a protective case, film and/or glass? is there anything covering or partially covering the proximity sensor?

Re: z2 new firmware 23.5.a.0.575 proximity sensor problem in call

khocksal57 — Wed, 25 May 2016 19:48:33 GMT

There is no problem on safe mode. also there is no problem in the previous version.. 23.5.a.0.570.

Re: z2 new firmware 23.5.a.0.575 proximity sensor problem in call

Uliwooly — Wed, 25 May 2016 19:51:58 GMT

@khocksal57

Then it's a third party app, why? bc there's no problem in >>> safe mode

Re: z2 new firmware 23.5.a.0.575 proximity sensor problem in call

Topgun — Fri, 27 May 2016 00:25:37 GMT

I'm having a similar problem, Whenever I try to call anyone, screen suddenly goes blank although call will go through but I won't be able to select anything on screen. Screen remains blank till the call is disconnected from the other side, can't even disconnect from my end. Something is seriously wrong with proximity sensor after this latest formware update. Any suggestions to sort this out??

Re: z2 new firmware 23.5.a.0.575 proximity sensor problem in call

Uliwooly — Fri, 27 May 2016 19:43:12 GMT

@Topgun

Try the above suggestions

Re: z2 new firmware 23.5.a.0.575 proximity sensor problem in call

khocksal57 — Thu, 02 Jun 2016 00:43:03 GMT

No longer in safe mode Proximity Switch does not work. Also Ambient Light sensor, Accelometer, Gyroscope, Pressure sensor and Compass does not work. Last firmware 23.5.a.0.575 killed phone sensors. I wish, be solved the problems in the new software.

Re: z2 new firmware 23.5.a.0.575 proximity sensor problem in call

Uliwooly — Fri, 03 Jun 2016 00:33:19 GMT

@khocksal57

contact your Local support to get your device inspected.

Re: z2 new firmware 23.5.a.0.575 proximity sensor problem in call

HazemB — Sat, 04 Jun 2016 14:52:24 GMT

I got the same issue but not only with the proximity sensor
All the sensors drop and stop working
I made service tests,factory reset , safe mode on, software repaire "Using PC Companion"
but nothing seems to be changed I turned my phone off and I left it for 8 hours and everything became better
try it after software repaire and don't forget to back up