topic Re: How to Hard reset Z5 prem. in Z Series

How to Hard reset Z5 prem.

BSL53 — Sun, 22 May 2016 20:52:34 GMT

i buy a z5 prem today and after 2 hours i cant use my phone bec i forgot my stupid screen code and i cant hard reset it, soon i will destroy my new phone(mad) how can i hard reset it. i try xperia compaion software repair it doesnt work. i need another way to fix it.(the main problem is phone is locked and i cant open my options or someting like that i need realy help about it.

Re: How to Hard reset Z5 prem.

Uliwooly — Sun, 22 May 2016 20:56:04 GMT

@BSL53

Check this out

http://talk.sonymobile.com/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/927295#U927295

if your phone doesn't meet the criteria then you will have to reset the phone with XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: How to Hard reset Z5 prem.

Lord_viridis — Sun, 22 May 2016 20:56:38 GMT

Perform a repair installation using Xperia companion but leave the phone off and connect it by holding volume down when you plug in USB.
If that fails..
Contact local support

Re: How to Hard reset Z5 prem.

BSL53 — Sun, 22 May 2016 21:03:02 GMT

i try it 100x times it doesnt work. and all other options are useless for me bec i open my xperia z5 box open my phone create password and im going outside then boooom forgot it.

Re: How to Hard reset Z5 prem.

Uliwooly — Sun, 22 May 2016 21:04:52 GMT

@BSL53

Did you checked the link/Guide?

If nothing works for you, you could probably stop by the store where you bought the phone, or your Local support

Re: How to Hard reset Z5 prem.

BSL53 — Sun, 22 May 2016 21:10:47 GMT

i check your link i didnt synchronous phone-gmail, myXperia useless for me. im crying now i hate sony why there is no small red button for hard reset. i dont understand technology.

Re: How to Hard reset Z5 prem.

Uliwooly — Sun, 22 May 2016 21:22:29 GMT

@BSL53

Why do you hate Sony? because Sony is protecting your private data? if someone takes your phone and press some "red button" it will reset the phone and will be able to use it, that doesn't make sense, this is the same with other smartphones, there aren't red buttons to factory reset the devices.

You hate Sony because YOU forgot your password? Also, there's NO way that you are using an Android device without having a Gmail account.

Re: How to Hard reset Z5 prem.

CameronT — Mon, 23 May 2016 00:17:34 GMT

Hi @BSL53,

Welcome to the community.

I'm sorry to hear about your experience with this. I would just like to confirm that the information @uliwooly and @Viridis provided you is correct.

If you have to run the software repair, you will have to sign in to the Google account that was associated with the phone when it's reset. This is a data protection and anti-theft measure and it can not be bypassed.

If you can not remember the Google account that was associated with your device before you reset it, then you will have to contact your local support team to arrange a repair.