topic BT issues on Z5 with Marshmallow 6.0 in Z Series

BT issues on Z5 with Marshmallow 6.0

tallguyuk98 — Wed, 09 Mar 2016 09:03:21 GMT

Had real problems yesterday with Bluetooth - NFC doesn't seem to work, had problems getting the phone to search for bluetooth devices, only way I could get it to work was to repeatedly turn the Bluetooth off & on - Won't pair with a sony BT (SRS-BTV5) speaker at all. Had problems pairing with smartband 2 and smartwatch 3, Smart band 2 will not stay connected.

Customised DE full wipe.

Re: BT issues on Z5 with Marshmallow 6.0

Rickard — Wed, 09 Mar 2016 09:58:23 GMT

I'm sorry to hear that

Do you still see this and have you also tried to restart the phone? I tried pairing with SRS-BTV5 here using NFC but i couldn't find anything wrong.

The SmartBand 2 may have connection issues if there's any other downloaded app that uses Bluetooth Low Energy (BLE). I'm afraid i currently don't have any other solution than to uninstall other apps that uses BLE.

Re: BT issues on Z5 with Marshmallow 6.0

tallguyuk98 — Wed, 09 Mar 2016 10:36:21 GMT

Hi Rickard,

I've done 2 factory resets and full wipes with both Customised DE MM and Customised Nordic MM, I'm about to send you the log files I've collected

Re: BT issues on Z5 with Marshmallow 6.0

JoJo70 — Fri, 20 May 2016 02:15:27 GMT

I am having the same issue. Is there a way to use the NFC to pair it? The speaker I have is Bluetooth NFC and it is a Powerbank also. I am at the end of my wits ugh. I love my Z5 Premium but for the life of me I can't understand why my $1,200 phone cannot pair up with this also top end Bluetooth Speaker and Powerbank. Any help would be GREATLY appreciated to say the least.

Thank you very much.

Sincerely,
JoJo70