topic Re: Problems with my Z3. HELP!!! in Z Series

Bad connection with charger

HaosLeonidas — Thu, 12 May 2016 16:00:39 GMT

I have no idea how it has happened but i believe it was after I accidently slept on it. While it is on it will only show the battery level of 50% unless i apply pressure on the back. I also have to move the wire of the charger around to get the phone to charge and when charging will show correct battery level. If i knock it slightly it will go off charge and requires alot of adjutment to get it back on. While it is dead and i have thye charger connected, it will show the an mostly empty battery with 1 bar of red at the bottom with the charging symbol but will not charge. Again i have to move the wire around to get it to start charging in which case will start to turn on and then show the battery level. I do know that this is similar to other topics but thiey were all singular and i have the problems combined meaning i need a different solution to fix this so can somebody tell me what has happened and how to fix it please.

Topic edited by Rickard

Re: Problems with my Z3. HELP!!!

malakhi — Thu, 12 May 2016 18:46:22 GMT

Try factory reset and power off phone and charge your phone when is off. Then completly charged power on and feedback

Re: Problems with my Z3. HELP!!!

HaosLeonidas — Thu, 12 May 2016 22:09:50 GMT

Aah thats the problem i forgot to say that it will not charge now so basically it will not turn on.

Re: Problems with my Z3. HELP!!!

HaosLeonidas — Thu, 12 May 2016 22:13:47 GMT

Sorry i didnt know you factory reset while it is off. I tried to factory reset it by holding down the power button and the volume buttons for 10 seconds it didnt work.

Re: Problems with my Z3. HELP!!!

Uliwooly — Fri, 13 May 2016 00:26:35 GMT

@malakhi

That does not factory reset the phone

@malakhi wrote:
Try factory reset and power off phone and charge your phone when is off. Then completly charged power on and feedback

@HaosLeonidas

This seems to be a hardware issue, contact your Local support to get your device inspected

Re: Problems with my Z3. HELP!!!

CameronT — Fri, 13 May 2016 01:47:46 GMT

Hi @HaosLeonidas,

Welcome to the community.

I agree with @uliwooly. The fact that you have to physically apply pressure to it indicates it's a physical problem. I don't think any amount of software troubleshooting is going to fix this. Talk to your local support team.