topic Re: Potential Water Damage in Z Series

Potential Water Damage

xconnor90 — Wed, 17 Feb 2016 01:23:45 GMT

Hi, I had recently shown a family member the waterproof feature on my Z3, which i've had for just under a year, and after drying if off my screen starting going fuzzy, so i restarted it, and to my suprise it did not turn back on. I had attempted to charge the phone and the charging light had not turned on. Now my phone rests in a bag of rice just incase it is water damage.

Before testing the waterproof feature I always assure that both flaps are closed tightly and correctly.

Re: Potential Water Damage

CameronT — Wed, 17 Feb 2016 01:34:33 GMT

Hi @xconnor90,

Welcome to the community.

When it comes to liquid damage you will need to contact your local support team to do a vacuum pressure test on your handset and see if the waterproofing has failed. Have a chat to them and book in a repair. You can use the link in my signature to find your local support team.

Re: Potential Water Damage

xconnor90 — Wed, 17 Feb 2016 02:57:14 GMT

Hey, thanks for the speedy response.

I'm not sure what happened, but it turned on and is working fine now, thanks for the help, have a nice day.

Re: Potential Water Damage

CameronT — Wed, 17 Feb 2016 03:05:08 GMT

@xconnor90, no problem. Keep an eye on anything out of the ordinary with your device and if you get worried go for the vacuum pressure test.

Re: Potential Water Damage

xconnor90 — Wed, 17 Feb 2016 03:06:07 GMT

Will do, cheers!

Re: Potential Water Damage

Kimathi — Fri, 20 May 2016 08:26:32 GMT

Hallo Sony

My Sony E4g accidentaly got immersed in water. I have the warranty but i can`t trace the receipt. Can you advice me so that your local dealers here in Nairobi, Kenya will be able to assist me. Thanks.

Re: Potential Water Damage

Lcybulsky — Tue, 07 Jun 2016 03:55:20 GMT

This is my second sony Xperia, first one I took in the pool and it got water damage, they convinced me the sides weren't properly closed. I had paid for the replacement plan so utilized that even though I knew it was all closed properly, got my new phone, Sim card, cases, protective screen, memory card.... and yesterday went to take an underwater picture... and it stopped working.... I checked all the ports, plus had my case on which won't go on if the sides are not closed properly, now apparently I need a new phone again.... it's getting too expensive. What can I do? For the most part I love the phone, but 2/2 have failed the water resistant test?.. help.