topic Re: SMS Converts to MMS in Z Series

SMS Converts to MMS

1paulchadwick — Mon, 19 Oct 2015 09:08:38 GMT

Morning All,

I have posted this on another thread which asks a similar (but not the same) question. I've realised it's in the Z Ultra forum so I hope no-one minds me re-posting in this forum?

I've just indentified a problem which is costing me ££££££.

I'm sending group text messages from my Z1 Compact which are automatically converting to MMS but this is only happening from 25 Sept 2015

Now I certainly don't recall changing any settings but can see that MESSAGING > SETTINGS > GROUP CONVERSATIONS is set to ON. Is anyone aware of an update which has caused this?

Secondly, as I've now switched it to OFF will this prevent the convertions?

Thirdly, is there any way I can see before I press SEND if the message is SMS or MMS?

And lastly, is there any reason for a setting that converts all group text messages to MMS?

Thanks in anticipation

Paul

Re: SMS Converts to MMS

Uliwooly — Mon, 19 Oct 2015 16:13:28 GMT

@paulchadwick'

If you are using the preloaded messaging app and the message is longer than 160 characters w/o special characters it will be sent as a MMS

Re: SMS Converts to MMS

Christofer — Tue, 20 Oct 2015 10:23:01 GMT

Hi,

Group Conversations were previously turned off by default but was set to on in a recent software update.

If Group Conversations is set to on the message will be converted into an MMS when you send it. This will allow all members of the group conversation to receive replies from each other.
If you disable this setting you will simply send the same message as an SMS to every contact you add but only you will receive replies.

When you start writing a message after adding the contacts you wish to send it to you should be able to see what type of message it will be sent as to the left of the send icon when you hold the phone upright.

Re: SMS Converts to MMS

1paulchadwick — Tue, 20 Oct 2015 19:37:47 GMT

Many thanks Christofer for confirming my thought that it an update has changed the settings & also for an explanation as to the benefit of the Group Conversation.

I do think it extremely poor of Sony to send an update which costs people money unknowingly - in my case £36.00

As regards to the type of message about to be sent - I still cannot see any indication where you say it wil be & I've attcahed a screenshot to illustrate

Re: SMS Converts to MMS

Christofer — Wed, 21 Oct 2015 09:40:02 GMT

The message type only shows if the message will be sent as two or more SMS, or an MMS. In other words, anything but a single SMS.
As an example, if I have Group Conversations set to On and start writing a message to two or more contacts it will look like this:

Sorry that I didn't point this out in my previous reply.

Re: SMS Converts to MMS

traveller_cz — Wed, 21 Oct 2015 12:27:49 GMT

Are you saying that if the message is longer than 160 characters it is sent as MMS? So it means that SONY does not know how to send long SMS messages? This would be a big prblem for me because I use company SIM card and MMS are forbiden.

Re: SMS Converts to MMS

Christofer — Wed, 21 Oct 2015 14:43:01 GMT

@traveller_cz If the message goes over the character limit for one SMS it will be counted as 2 SMS and the Messaging app will show this:

Re: SMS Converts to MMS

1paulchadwick — Wed, 21 Oct 2015 15:24:25 GMT

Christofer - I've just replicated your actions & it does tell me MMS - thank you once again

Paul

Re: SMS Converts to MMS

Christofer — Thu, 22 Oct 2015 09:39:04 GMT

@paulchadwick You're welcome!

Re: SMS Converts to MMS

Poohbear72 — Sat, 07 Nov 2015 07:54:26 GMT

So if a text message shows as 2 sms, does this mean it will go as an mms or just 2 seoarate ordinary text messages, thanks

Re: SMS Converts to MMS

Christofer — Mon, 09 Nov 2015 07:38:44 GMT

Hi @Poohbear72,

In that case it will be sent as 2 normal text messages/SMS.

You will see "MMS" displayed instead of "2 SMS" when it is sent as an MMS.

Re: SMS Converts to MMS

Li8rarygirl — Tue, 23 Jan 2018 14:57:49 GMT

This answers one question - why I'm being charged for MMS when I don't send photos! - but I can't find out how to switch Group conversations off on my Xperia XA1. I only got the phone in November and it's already cost me quite a bit of money that I didn't expect. My previous Samsung didn't do this at all. Please can you help? Thanks 🙂

Re: SMS Converts to MMS

Lovetgeplaceyou — Wed, 09 May 2018 18:09:36 GMT

It's 2018 has this ever been rectified?? My phone is set to mms over 67 characters. I previously had iPhone Samsung and HTC and was able to send group texts with unlimited characters (alphabet and number) what is wrong with Sony that their phones can't do the same

Re: SMS Converts to MMS

Pudza — Wed, 13 Jun 2018 15:16:18 GMT

No I have the xz1 and although my phone states it will send multiple sms messages I am being charged for a mms message.

Once I exceed a single message it will charge for the mms service.

Even after sending my phone shows it was sent as multiple sms messages however EE are stating that the phone is converting to a mms message.

I can't wait to get a new phone and get away from Sony as they don't know how to send multiple messages to a sigle person.

And even though I have proof it was sent as a multiple sms message this is not the case.

Worst mobile phone maker I have used.

Can't even manage something as multiple messages so I must send each message as a single txt and continue messaging as single messages untill I am finished.

Pointless mobile phone.