topic Re: TOUCH SCREEN NOT WORKING XPERIA Z , in Z Series

Touch screen no working on Xperia Z

suec67 — Thu, 20 Mar 2014 09:38:52 GMT

Hi all, can anybody help please, the touch screen is not working on daughters Xperia Z. Loads ok & can power off using the volume + key & power button & then turns on but touch screen still not working, It hasn't been dropped & no liquid spilt on it, only 2 months old. Can't download anything support etc from Sony as it asks to enter the password to open the phone which she can't do as the touch screen not working.

Is there another way or does it need to go back to the comapny for repair. It is contarct with Virgin

Thanks in advance

Re: TOUCH SCREEN NOT WORKING XPERIA Z ,

Hampus — Thu, 20 Mar 2014 09:45:43 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I'm sorry to hear. If the touch does not work, it's not much that you can do on your own more than performing a software repair to exclude software related problems. This can be done via our program Update service:
http://www.sonymobile.com/global-en/tools/update-service/
Download and install SUS, follow the instructions that appear.

Note that the personal data will be lost when performing this repair and if you cannot access the menu, you are unable to back up this data.

If the problem persist, I suggest that you contact your local support team to get information about how you should proceed in this case:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/

Re: TOUCH SCREEN NOT WORKING XPERIA Z ,

suec67 — Fri, 28 Mar 2014 09:32:57 GMT

Thanks for your help , tried the software repair etc form Sony & still didn't work.

Phone has now gone back for repair under warranty as it was only 6 weeks old.

Wait & see outcome!

Re: TOUCH SCREEN NOT WORKING XPERIA Z ,

capman — Thu, 12 Jun 2014 13:37:26 GMT

I got the same problem with my xperia z1.

I restarted it, an it was still the same.

I tried to backup my phone, but it doesn't work, because I couldn't enter the pin for my simcard. So I had to find an other way to backup it: I connected my xperia to my computer without success, then I took out the simcard and the phone shut down. When I started it again, the computer tried to connect automatically to the phone,but it didn't work. then I reconnected them and it worked.

So I could backup it.

now my data was safe, and i could try different possibilities to repair my phone (for example like Hampus said it, but without loosing my data)

Re: TOUCH SCREEN NOT WORKING XPERIA Z ,

Bernadette — Tue, 25 Nov 2014 12:21:56 GMT

Just happened to my phone last night, I can feel the nudge when I hold the On/Off button, and the volume button nudge too when I tried to turn up to max volume and silence, only that the screen is completely pitch black, can't seem to turn it on whatever I press.

So since I can't turn off and on the phone again, I was going to take out the SIM card to put into another phone for temporary use. And for some reason, once the SIM card is out, the screen is back on again!

Might worth a try if you are desparate.

Re: TOUCH SCREEN NOT WORKING XPERIA Z ,

Tabochy — Mon, 08 Dec 2014 19:53:53 GMT

removing the simcard worked for me.. Thanks!:smileyhappy

Re: TOUCH SCREEN NOT WORKING XPERIA Z ,

hedel — Mon, 29 Dec 2014 12:12:40 GMT

removing simcard worked here for Xperia Z2, thank you!

Re: TOUCH SCREEN NOT WORKING XPERIA Z ,

absfreobill — Wed, 21 Jan 2015 13:40:20 GMT

looks like Sony Experia has onmgoing issues with toiuch screen, mine is less than 6 months old and frozen. tried removing sim, re boot but no luck. anyone else found a fix???

Re: TOUCH SCREEN NOT WORKING XPERIA Z ,

Dezee — Wed, 10 Jun 2015 20:17:36 GMT

If xperia z touch don't work without back door?, please reply me soon.

Re: TOUCH SCREEN NOT WORKING XPERIA Z ,

lma10275 — Sun, 09 Aug 2015 11:16:21 GMT

Part of my xperia z screen does not work, tried removing sim and memory cards, also did hard reset and repair using pc companion but nothing happens. Is there any other way to fix the problem?

Re: TOUCH SCREEN NOT WORKING XPERIA Z ,

Naveed128 — Thu, 15 Oct 2015 15:56:35 GMT

Hey friends i'm using xperia z previous 6 months and it was working very good. But now bellow 3 buttons are not working. Back, Home and Window. But whole screen is working good. A lot of time I remove some card and restart it but problem is remain constant Please guide me how can I fix this issue.

Re: TOUCH SCREEN NOT WORKING XPERIA Z ,

CarolusCMY — Mon, 21 Dec 2015 19:41:48 GMT

hello, I have Sony experia Z ultra here
same problem
but black screen just corrupt 90% of the screen (not all)
what happen here sony? i hope you have explanation for us
at least tell use why this happen? what we should avoid? and if it cant be fixed just tell us the truth
you guys want to make smartphone, not sneakyphone right?

changing simcard seems work for me (but just for 15-20 minute) before the screen got corrupted into darkness again

Re: TOUCH SCREEN NOT WORKING XPERIA Z ,

manuruddha — Fri, 01 Jan 2016 11:51:24 GMT

My sony z started losing touch strip by strip.first the top layer, and then the below strip and finally the bottom layer where home button,and return buttons located.But inbetween layers are working.I had a tempered glassed on top of it.I removed it.But no help.Then i factory resetted.Still the problem is there.I did not drop the phone or did not disposed to water.I used it only for one year.What is the reason for this problem.

Re: TOUCH SCREEN NOT WORKING XPERIA Z ,

Shakata — Wed, 20 Apr 2016 08:52:23 GMT

I got the same problem.I phone get crash in the flor then display stop work.I can see but when i try to pres somethink it didnt work only power buton and volume buton works.Some ideas how i can fix that

Re: TOUCH SCREEN NOT WORKING XPERIA Z ,

aa75 — Fri, 19 Aug 2016 14:28:10 GMT

Hi,

I am having sameissue, a small crack on screen, now screen is not responding at all. Need to atleast get the contacts from phone. Did anyone find a fix for this or figure out how to get contacts. My screen is locked and I am not able to enter pin.

Thanks,
Anir

Re: Touch screen no working on Xperia Z

nanns007 — Sat, 18 Mar 2017 12:10:14 GMT

I too had the same problem.

I had to boot the phone in 'safe mode' and do a factory reset to solve it. Now after the phone restart, the touch functionality is working fine.

For some reasons, this didn't work for me. So to boot Sony Xperia Z into 'safe mode', you need to follow the following steps:

1) Hold Power button along with Volume up(+) button until the phone restarts

2) As soon as Xperia logo is displayed, release the power and volume up buttons, and press the Volme down(-) button

3) Continue holding the button until the phone completely boots up

Re: Touch screen no working on Xperia Z

ruslanbes — Mon, 01 May 2017 12:08:17 GMT

I had the same issue with my 4 years old Xperia Z phone. For me only the right 1/3 part of the screen didn't work. And also it happened very sporadically. After some time the whole screen stopped responding but the volume keys and power button did work.

Solution was to connect it to PC, after that the display was mysteriously fixed and I could at least reset the phone. But then after disconnecting from PC the screen stopped working again. Nice! It looks like just the fact of connecting/disconnecting the phone to the PC/charger affects this bug.

Connecting it to PC again did help but then it went off again. Repair via Xperia Companion is finished - didn't help.

My current guess is that it is related to the voltage i.e. that when you connect the phone to PC/charger the voltage goes up and it's enough to power the touch screen. But when you disconnect it, the battery doesn't have enough power to support it.

Re: TOUCH SCREEN NOT WORKING XPERIA Z ,

Ghdysyx — Fri, 30 Jun 2017 04:58:59 GMT

My first and last experience of buying sony xperia mobile. Better to buy a cheap brand than this at least would worth money.

Re: TOUCH SCREEN NOT WORKING XPERIA Z ,

Uliwooly — Fri, 30 Jun 2017 05:13:01 GMT

@Ghdysyx

Care to elaborate on your issue?

Re: TOUCH SCREEN NOT WORKING XPERIA Z ,

23rr34r23 — Tue, 20 Mar 2018 17:25:51 GMT

Signed in just to say it really worked

Thanks guys