topic Re: Echo issues during phone call in Z Series

Echo issues during phone call

YannRayon — Tue, 29 Apr 2014 12:12:53 GMT

The receivers always hear an echo from my phone, and the soud quality is bad.

I tried to change all the sound settings available, nothing works.

Anyone had same issue already ?

Re: Echo issues during phone call

_alexdon_ — Tue, 29 Apr 2014 12:30:01 GMT

Did you try to disable/enable microphone noise suppression or slow talk?

Re: Echo issues during phone call

YannRayon — Tue, 29 Apr 2014 12:31:29 GMT

Yes, both of them, seperatly, and together

It had no effect.

xLoud is off too.

Re: Echo issues during phone call

_alexdon_ — Tue, 29 Apr 2014 12:47:05 GMT

Try to repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/

It this does not help,get to a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Echo issues during phone call

doryx — Thu, 01 May 2014 04:35:27 GMT

I havet The same problem. The reciever gets a lot of echo with a 1s delay. I havet tried to change the noise reduction, change mobile data to GSM, repair the software, and tried with another sim-card. The problem remains.

Re: Echo issues during phone call

Sam — Thu, 01 May 2014 06:17:44 GMT

Other than the advice above, if you have a case on the handset it is often worth taking that off to test as well.

What are your thoughts about this forum? Let us know by doing this short survey.

Re: Echo issues during phone call

YannRayon — Thu, 01 May 2014 11:28:23 GMT

Mine went back to Sony support yesterday.

I will tell you what's wrong when I'll get it back.

Re: Echo issues during phone call

_alexdon_ — Thu, 01 May 2014 15:27:06 GMT

Keep us updated.

Re: Echo issues during phone call

doryx — Thu, 01 May 2014 17:12:13 GMT

I have no case for the handset, the echo remains. The phone is now also on the way back to Sony.

Re: Echo issues during phone call

Johan — Tue, 06 May 2014 14:24:45 GMT

Hi all,

Could you please send me your details in a PM, and I will forward this.

Make a relevant topic and include the following.

Name:
Phone nr:
E-mail:
Country:
Operator:
Product(s):
IMEI nr:
Build number:

Re: Echo issues during phone call

toarni — Wed, 07 May 2014 09:36:07 GMT

I have the same issues described above.

Is this a software or hardware issue? Anyone knows?

Cause I don´t want to send my phone back to sony, if it´s only a software issue, which is hopefully fixed in the near future?!

Best

Arni

Re: Echo issues during phone call

_alexdon_ — Wed, 07 May 2014 09:44:11 GMT

Did you disable features like microphone noise suppression?

Re: Echo issues during phone call

toarni — Wed, 07 May 2014 09:46:18 GMT

Yeah, of course.

I´ve tested all options available.

Re: Echo issues during phone call

_alexdon_ — Wed, 07 May 2014 10:24:55 GMT

Toarni,you can either wait for next firmware update or just contact Johan.

Re: Echo issues during phone call

Thyg0d — Thu, 08 May 2014 22:27:20 GMT

Sending mine back tomorrow due to sound quality..
I can't even remember how many times I've had to say I'm sorry for the sh!tty sound during last weeks calls..
But disabling one of the sale pitches (Noise Cancelling) to be able to use the phone... As a phone?

Re: Echo issues during phone call

biistu — Fri, 09 May 2014 13:31:13 GMT

Waiting on updates about this issue. Just got a complaint about echo.

Re: Echo issues during phone call

doryx — Fri, 09 May 2014 14:43:29 GMT

Solution:

I hade the echo problem and tried to fix this as described earlier in this topic without any sucess. However, I had to return the phone to my moblie operator and got a brand new one in return. The problem is solved - no echo problem remains.

Re: Echo issues during phone call

YannRayon — Fri, 09 May 2014 17:01:05 GMT

Doryx, maybe i should have done like you, give it back to the operator. I'm waiting for 9 days. Not a big deal, exept that they didn't lend me a phone when i gave it back.

Re: Echo issues during phone call

biistu — Fri, 09 May 2014 18:26:19 GMT

I need to test out my phone some more. Since it's not echoing always.. I wonder..

Re: Echo issues during phone call

wazy15 — Sat, 10 May 2014 00:33:36 GMT

Having same issues. I am hearing buzzing/static in the background and callers complain of unclear line and echo. Stuck my sim in a galaxy s5 and call was perfect, its the handset. Got a replacement from three at the local shop I purchased the phone from and same issues remain. Tried everything and its still not working. Embarassing that I also have a 5 year old phone lying spare that has better call quality....

Also, half of the time my camera shuts down when taking photos as the phone is overheating. Pretty dissapointed, I had a faulty z1 compact a few weeks ago which was finally changed for a working one and now I am having issues with a Z2. Might stick back to Samsung if this can't get sorted.