topic Re: UK Sony Xperia Z updates for unbranded phones. in Z Series

UK Sony Xperia Z updates for unbranded phones.

lostinmusic72 — Mon, 01 Jul 2013 21:01:12 GMT

Could somebody from Sony please explain why thousands of us are now 3 updates behind now regarding firmware updates?

We are still on 434!

How do we get Sonys attention on this?

Re: UK Sony Xperia Z updates for unbranded phones.

madonna168 — Mon, 01 Jul 2013 22:20:03 GMT

i;m still on 434.Three and Vodafone have the 4.2.2 update but all the unbranded Z gets nothing. Their reply will be as per usual "it has to be approved by the carrier/operator". These mobiles are sim free and there is no requirement for this to be approved by the carrier or operator. Looks like we just have to wait. I have checked SUS and PC Companion every day and says i have the latest software! My last Sony phone:smileyangry:

Re: UK Sony Xperia Z updates for unbranded phones.

corsiland — Mon, 01 Jul 2013 22:47:04 GMT

someone could explain why no update sim free

and operators if.

I must be really stupid but I thought it was best sim free

if operators have already launched

where is sony for free sim, is a matter of touching the button released and ready

disappointed disgust shame

sony anymore

do not buy sony

and less on sony uk

and spend a week

and as always nothing

3 UK 1270-6263 10.3.A.0.423 United Kingdom

Generic UK 1270-7689 10.1.A.1.434 United Kingdom

O2 Pay monthly UK 1270-4993 10.1.A.1.434 United Kingdom

Vodafone UK 1270-9110 10.3.A.0.423 United Kingdom

Re: UK Sony Xperia Z updates for unbranded phones.

lostinmusic72 — Tue, 02 Jul 2013 11:38:10 GMT

I get the impression Sony really don't care either way. As much as I like the phone it will probably be my first and last Sony phone. I'm noticing quite a few people saying the same thing too.

Re: UK Sony Xperia Z updates for unbranded phones.

TomGreene — Tue, 02 Jul 2013 13:20:25 GMT

Sony do not care. I am still on 434 and my phone has a number of severe bugs: microphone not working, voice search unknown error etc in video camera; see the posts on these issue on this website and XDA Developers etc by alot of people including myself. Sony told me to update and repair phone via PC Companion. That did not work then Sony said oh sorry those bugs are a known firmware fault that will be addressed in a future firmware update. So here I im July with a UK unbranded Xperia Z that cost just under £550 that does not have a working video camera and I cannot use any voice activated app etc on let alone Voice Search etc. Firmware updates such as 307 have come and gone since I reported the problems to Sony. Sony could not care less and customer service just ignore problems. In short do not buy Sony. I too liked the phone and all I want is for it to work! What really takes the biscuit is no apology from Sony just standard replies. If I do not get a firmware update soon I am contacting the credit card company that I used to buy the phone to get my money back as the phone does not basic functionality. Luckily you can do that in UK!

Re: UK Sony Xperia Z updates for unbranded phones.

lostinmusic72 — Wed, 03 Jul 2013 17:57:49 GMT

Still on 434. Still no sign of an update, still 3 updates behind.

This is ridiculous.

Re: UK Sony Xperia Z updates for unbranded phones.

aucifer — Wed, 03 Jul 2013 21:14:46 GMT

my xperia z u.s sim free is also stuch with 434 still. from what it looks like the free sim xperias z are all stuck with 434. so how do we get someone at sony to give us a clear answer as to when to expect the updates. we pay full price for our phones and are treated like we got it on discount or something.

Re: UK Sony Xperia Z updates for unbranded phones.

JakeSully — Wed, 03 Jul 2013 23:01:08 GMT

check this site for real status http://forum.xda-developers.com/showthread.php?t=2315914 Generic UK is one you guys probably have and it appears that 1 has no update yet to 10.3.A.0.423 so keep checking that site and you should see when it changes

Re: UK Sony Xperia Z updates for unbranded phones.

corsiland — Wed, 03 Jul 2013 23:12:56 GMT

3 UK 1270-6263 10.3.A.0.423 United Kingdom

Generic UK 1270-7689 10.1.A.1.434 United Kingdom ¡¡¡¡¡¡¡¡¡¡

O2 Pay monthly UK 1270-4993 10.3.A.0.423 United Kingdom

Vodafone UK 1270-9110 10.3.A.0.423 United Kingdom

amazing all the operators have

free sim nooo

Re: UK Sony Xperia Z updates for unbranded phones.

JakeSully — Wed, 03 Jul 2013 23:17:27 GMT

it sems they do update roll out to all branded first and some unbranded whille most branded ones have got theirs already and then rest to unbranded ones.

Re: UK Sony Xperia Z updates for unbranded phones.

lostinmusic72 — Wed, 03 Jul 2013 23:23:19 GMT

Who's they? I can understand branded being held back by operators to test bloatware but Sony is responsible for the Unbranded update no?

Re: UK Sony Xperia Z updates for unbranded phones.

JakeSully — Wed, 03 Jul 2013 23:25:57 GMT

that i'm not sure about, i have been wondering the same myself who does the unbranded ones 😕 but it might be still count on operator anyway idk like if you dont use a sim at all then maybe sony is one whille if you use O2 or so then it might be O2 that has to give you the update idk 😕 might have to get some more facts about this.

Re: UK Sony Xperia Z updates for unbranded phones.

lostinmusic72 — Wed, 03 Jul 2013 23:46:03 GMT

Did you not say it's not Sony fault?

Unbranded phones clearly out number branded phones yet I'm still on 434. That's 3 updates behind.!! That's not O2s fault is it?

Isn't it the case that either sony has overlooked us or is deliberately holding back and giving the.phone operators and their minority branded phones time to get their updates out first?

So we have every right to blame Sony for a terrible service.

Re: UK Sony Xperia Z updates for unbranded phones.

Blade1000 — Thu, 04 Jul 2013 09:39:36 GMT

I doubt that unbranded phones outnumber branded ones. The majority of people would have network branded phones I'd imagine.

It's only mugs like ourselves who forked large sums of money for SIM free Xperias in order to have network bloatware free phones, and in the mistaken belief thet we would get software updates first who are complaining. Most of the network branded phone owners have already got the 4.2.2 update, so we're not hearing complaints from them.

I think that Sony have rolled out the updates to most of the network branded phones first, because the mobile operators buy the devices in bulk from Sony.

Customers who bought SIM free devices are in the minority, and just an inconvenient annoyance to Sony IMHO.

As many others have said, there will not be another Sony device of any kind darkening the walls of my house ever again!

Re: UK Sony Xperia Z updates for unbranded phones.

lostinmusic72 — Thu, 04 Jul 2013 10:56:12 GMT

So, still no explanation from Sony as to why UK unbranded phones are still 3 firmware updates behind. Not surprised.

Re: UK Sony Xperia Z updates for unbranded phones.

TomGreene — Thu, 04 Jul 2013 11:39:19 GMT

I am bemused as to how and why this question is assumed answered when it clearly is not. The question was clearly posed for Sony to deal with. If the Sony personnel who deal with queries on this website are unable to answer the question perhaps they could escaulate the matter with their line manager who in turn can further raise the mattter until an intelligent response it given.

I was advised yesterday by a Three shop that I went into that the Car Phone Warehouse might be able.update an Xperia Z at one of their stores as they tend to have an in-house technical support facility. By the way the sales assistant I spoke to said that he had had an Xperia Z but that he got rid of it as it was far too buggy; it had the sudden death and camera faults etc.

Bottom line for Sony is that their level of customer support and product build quality is remembered. Bugs I would expect but the failure to address them speaks volumes.

In the interim I suggest that you email Pierre Perron the MD of Sony Mobile UK and Ireland directly to vocie your concerns.

Re: UK Sony Xperia Z updates for unbranded phones.

lostinmusic72 — Thu, 04 Jul 2013 13:16:26 GMT

What do they say about assumptions? Lol

I think we should keep bumping this thread so it's noticed and keep doing so until we get a good response back? Probably just get the standard waffle blah, blah, blah. 😉

Re: UK Sony Xperia Z updates for unbranded phones.

TomGreene — Thu, 04 Jul 2013 17:50:58 GMT

Absolutely concur. Unfortunately I think that this thread will get more bumps than a dodge'm car before the issue is resolved.

Re: UK Sony Xperia Z updates for unbranded phones.

aucifer — Thu, 04 Jul 2013 18:51:44 GMT

this is going on with all unbranded xperia z, my u.s xperia z sim free still 3 updates behind. not kool

Re: UK Sony Xperia Z updates for unbranded phones.

Blade1000 — Thu, 04 Jul 2013 19:19:25 GMT

What really annoys me about this is the absolute refusal of Sony customer services to communicate with anyone about these issues.

It doesn't matter how many times you email them, or the content of the email....It's just the same old cut and paste reply every time.

Not a lot you can do about it at this stage, except flash a ROM from a different jurisdiction who have received the update.

Just remember this the next time you're tempted to spend money on any Sony device, and spend it on a rival brand who might value their customers.