topic Re: Xperia Z1 - Forgot Password in Z Series

Xperia Z1 - Forgot Password

maverickanks — Tue, 12 Sep 2017 04:03:17 GMT

Hi Team,

I did a factory reset for my Xperia Z1 and added a password to it for security purpose. I was using a different phone for a while and now when i went back to use my Zperia unfortunately I don't recall my password. I have tried doein a hard re-set via button in Sim Slot, PC companion and even the code but it's not working for me

Can you please help me and advise how can i remove the password screen ?

Thanks and Regards,

Maverickanks

Re: Xperia Z1 - Forgot Password

Emil — Tue, 12 Sep 2017 07:07:00 GMT

Hi @maverickanks,

I'm sorry to hear this. You should be able to reset your device if you perform a software repair using Xperia Companion. Note that this will completely reset your device, erasing all of your personal data.

Let me know how it goes.

Re: Xperia Z1 - Forgot Password

maverickanks — Tue, 12 Sep 2017 14:45:26 GMT

Hi , When i connect it with PC companion it says your device is locked with password, please unlock.

Re: Xperia Z1 - Forgot Password

Emil — Tue, 12 Sep 2017 14:53:24 GMT

I recommend that you download Xperia Companion instead of PC Companion.

Also note that when you start the repair process you phone should be turned off and not connected to your computer.

Keep me posted on how it goes.

Re: Xperia Z1 - Forgot Password

Ugniux — Sun, 08 Jul 2018 14:51:17 GMT

Hello, I forgot my phone password and I do not know how to get into my phone