topic Re: Microphone issue Xperia Z1 in Z Series

Microphone issue Xperia Z1

Naturentreprena — Mon, 18 Nov 2013 10:16:42 GMT

Hi!

I recently bought 6 Xperia Z1 to the company and now we can´t hear eachother anymore.
There´s constant brakes and after a minute or two the voice disappears completly and there´s
nothing to do but to end the call.

What to do?

Best regards/ Christine

Re: Microphone issue Xperia Z1

Johan — Mon, 18 Nov 2013 10:46:08 GMT

Make sure the phones are running on the latest version of the software. You can do that by checking the Update Center application in the phone.

Also make sure that you're using new SIM cards (factory made micro SIM's, not cutted).

Re: Microphone issue Xperia Z1

mats_w — Wed, 20 Nov 2013 08:24:11 GMT

I have been struggling with exactly the same problem. Everything updated, factory SIM. Still people kept complaining about not being able to hear what I said. The mic seems to work alright for audio recording, so probably not a hardware issue. I found a workaround, however: turn off the "Microphone noise suppression" option in call settings. This seems to improve the situation. Guess you will have to work a little on that one.

Re: Microphone issue Xperia Z1

DH1 — Wed, 20 Nov 2013 22:40:11 GMT

Same problem here and the advice I got from Sony was is the microphone covered?!!! Not helpful I can't make calls using hands free. Pointless

Re: Feedback on loudspeaker phone calls xperia Z1

Adstar — Thu, 21 Nov 2013 06:43:43 GMT

Recently purchased the Z1, when making a voice call on Loudspeaker mode the receiver gets massive feedback through their end so bad it makes your ears "bleed". It was a problem with all the phones in the store. It happened when receiving or making the phone calls from xperia to xperia or xperia to other phones in Loudspeaker mode. Is it a mic sensitivity problem or location of the mic, or is there an app or update to adjust/rectify this issue.

Re: Microphone issue Xperia Z1

duanegraham — Mon, 30 Dec 2013 15:03:41 GMT

Same issues, Sony has had my xperia z1 since november 20th, they were sitting on it at the repair centre for 23 days without even realizing they had it until i called in, now they've been waiting on parts, tell me that i'm not to expect it until well after new years. Typical Sony, release their hardware before it's ready to beat the holiday rush. After being constantly disappointed with nearly everything they sell from playstation to cellphones, I believe this will be my last purchase. Refunds?? Didn't think so. Happy holidays.

Re: Microphone issue Xperia Z1

krish05 — Mon, 06 Jan 2014 14:52:21 GMT

i am also encountering the same issue. the receiver gets alot of background noise when i am using loud speaker.. but it i speak without loud speaker it is fine.. is this a hardware fault ?

Re: Microphone issue Xperia Z1

duanegraham — Sat, 11 Jan 2014 15:24:50 GMT

Update: I contacted one of the employees at the rogers store I dropped my Z1 off at around January 3rd and informed him of my issues getting my phone back, (Sony repair Centre had it since November 20th) at first it wasnt listed in their system, then parts kept going on backorder. The rogers guy contacted Sony on my behalf and convinced them to get me a brand new Xperia Z1, not the colour I wanted but better than the loaner phone, and forfeited my screen protector in doing so. No problem, only issue I'm having is that the brand new phone they sent me has the exact same issue as the one I sent in, can't make a hands free call. Back to square one.

Re: Microphone issue Xperia Z1

phucle — Sun, 12 Jan 2014 05:00:08 GMT

I tried anything but still not getting better. some time its work find and some time the mic goes wear. It sound so wear. If any one know how to fix thix. pl let us know. I just got my phone and very happy but the mic issue.

Re: Microphone issue Xperia Z1

leeopleurodon — Sun, 12 Jan 2014 12:11:02 GMT

Try turning off all the audio enhancement software that Sony puts on the phone. I found they make things worse rather than better

Re: Microphone issue Xperia Z1

krish05 — Sun, 12 Jan 2014 14:42:33 GMT

I also noticed that if I want to track id a song from tune in radio it does not work... Please advice. My phone has been updated to the newest version of android 4.3. Im assuming the mic gets interference when the loud speaker is on. if i track id a song from my laptop it works perfectly fine. My xperia S was better than the z1 i am bit dissapointed with all the issues i am encountering with the z1

Re: Microphone issue Xperia Z1

phucle — Sun, 12 Jan 2014 19:06:47 GMT

My phone all the audio enhancement off. I was thinking about downgrade from 4.3 to 4.2 to see its because firmware or hardware. What do you think ?

Re: Microphone issue Xperia Z1

krish05 — Sun, 12 Jan 2014 23:13:34 GMT

the issue was there when i was on 4.2... i thought upgrading would solve the problem but the issue continues.. im just going to take it to the vodafone store and get them to check and see if they are able to swap it for a new one. there is alot of background noise specially when i am speaking using loud speaker.. also track id is not working if i am trying to get something playing on tune radio .. used to work fine with my xperia s .. i think there could be a hardware fault so going to see what vodafone can do for me. sony isnt bothered replying to any of our queries really dissapointed

Re: Microphone issue Xperia Z1

phucle — Mon, 13 Jan 2014 02:03:06 GMT

I chat with sony guy who help me to repair my phone. He gave me a website of sony and download the software. I believe this is the one i download to transfer all my contact and photos. He said maybe the firmware so i repair by using that software to repair my phone. But it still does not help. When i talk to my girl using viber/ tango she said the sound weak and some time loud some time low and could not heard me well. But if because the hardward then i dont know what to do. I bought this from ebay , brandnew and i think my phone come with 1year waranty but i living Vancouver WA and could not find any sony store close to me. Hope to get help from sony or who can help me repair this. Paid for about $600 and love this phone but mic issue crew me up.

Re: Microphone issue Xperia Z1

krish05 — Mon, 13 Jan 2014 22:39:43 GMT

i even reinstalled the firmware to see if there's anything to do that, but that dint solve it. there is still interference when i am on loud speaker.im sending mine for repairs tomorrow hopefully they can fix this mic issue or replace the phone with a new one if they are able to fix it, plus one of my waterproof caps fell off when i opened the cap to charge the phone, i was able to put it back in but i dont no if its water proof or not anymore..yea same the mic issue has really disappointed me.. i have wasted alot of time with this phone .. you should get your phone checked since its under warranty

Re: Microphone issue Xperia Z1

phucle — Tue, 14 Jan 2014 03:29:21 GMT

I just contact a seller on ebay to see what can they do. Are you living USA krish05. Which number did you call or contact them. My girlfriend get mad bc just about the phone. Since i used iphone and work find without any problem. One think **bleep** about becausr sim card difference size. I can not change it back right away. I have to go to at&t store to get new sim card.

Re: Microphone issue Xperia Z1

phucle — Tue, 14 Jan 2014 04:50:08 GMT

Keeipleurodon. I tried it before but nothing better

Re: Microphone issue Xperia Z1

krish05 — Tue, 14 Jan 2014 11:46:26 GMT

I am on contract, I am from the UK so I took my phone back to the local Vodafone store

Re: Microphone issue Xperia Z1

duanegraham — Tue, 14 Jan 2014 20:57:57 GMT

It seems odd to suggest updating software as there is no updated software version out of the box. I do believe the others here would agree that a software update won't fix a hardware issue in any event. Also I find it hard to believe all issues on this post are from people who clipped their sim cards, I didn't, therefore this suggestion solved nothing. Also not sure why someone would pay at least 250$ on a contract to jam a clipped sim card in the slot. My guess: Sony doesn't want to admit their "flagship" phone has these issues, although there are some that work fine.

Re: Microphone issue Xperia Z1

krish05 — Tue, 14 Jan 2014 22:22:59 GMT

when i bought my phone the version was 4.2 so i had to upgrade mine to 4.3 , my sim card was a micro sim that came with the contract, yes i also agree that it is some hardware issue.. o well the phone has been sent for repairs i will update once they get back to me with an update, probably they will say everything is fine...... when clearly not it is not..