topic Screen goes black during calls in XA Series

Screen goes black during calls

Meabh — Thu, 21 Nov 2019 17:19:23 GMT

I have an Xperia XA and during a call, the entire screen goes black. I am unable to end calls as even when I take the phone away from my ear, it remains black. It also happens during calls in apps. I ran a test device and confirmed the sensor is not working. Is there any way I can turn the sensor off?

Re: Screen goes black during calls

Uliwooly — Thu, 21 Nov 2019 18:23:02 GMT

@Meabh

I'm sorry to hear about the issue, there isn't a way to do so; as for the proximity sensor issue, does your phone has a protective case, film and/or glass that might be covering or partially covering it, proximity sensor?

Re: Screen goes black during calls

Meabh — Thu, 21 Nov 2019 18:25:13 GMT

I'm afraid not, I do not have anything on the phone so I'm not sure why the issue persists

Re: Screen goes black during calls

Uliwooly — Thu, 21 Nov 2019 19:10:44 GMT

@Meabh

Go to settings > about phone > support > Ear proximity

could you test it?

Re: Screen goes black during calls

Meabh — Thu, 21 Nov 2019 19:19:08 GMT

Yes I did test it and it failed the test

Re: Screen goes black during calls

Uliwooly — Thu, 21 Nov 2019 19:49:41 GMT

@Meabh

in that case, you could try to clean the sensor but most likely its a hardware issue, if so then you will have to contact your Local Support to get it inspected. Before doing so, you could repair the phone with Xperia Companion.