topic Re: Coverage issues in XA Series

Coverage issues

MagañaVanesa — Mon, 18 Nov 2019 19:30:03 GMT

Coverage issues
I have coverage problems on my mobile again. It is the third time in 6 months.

~~Problemas de cobertura~~

~~Tengo problemas de cobertura en mi móvil otra vez. Es la tercera vez en 6 meses.~~

Re: Coverage issues

Uliwooly — Tue, 19 Nov 2019 02:40:58 GMT

@MagañaVanesa

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

I'm sorry to hear about the issue, how old is the SIM card? have you tested a different SIM card?

Re: Coverage issues

Jonas — Tue, 19 Nov 2019 09:47:59 GMT

Hi @MagañaVanesa, sorry to hear about this.

Would it be possible for you to elaborate a bit? For example, is the network coverage only worse in certain areas, are you not able to get a network connection at all, can you not get a 4G connection but 3G works fine?

A good place to start is to get in touch with the operator and see if they have any ongoing cases with network coverage where you are situated. You can also try with a different/new SIM card as @uliwooly mentioned as you have experienced this three times in 6 months.

Let us know if there is any change with a different/new SIM card and if you could elaborate a bit, that would be very helpful.