topic Re: My phone (Xperia XA Ultra dual - F3216) is not getting ON in XA Series

My phone (Xperia XA Ultra dual - F3216) is not getting ON

bsreedha — Wed, 30 Oct 2019 15:56:32 GMT

The device (SONY_F3216 mobile) was getting charged (from a wall plug) at the time and was switched ON (showing display). During the middle of the charging it got switched off automatically. When I saw this (as mobile got switched off with no reason), I stopped charging, and tried to get it ON, but I couldn't. No display came after several attempts. I called Sony mobile customer care and as per their suggestion, I tried to switch ON the mobile while pressing the ON and volume up button, but I didn't succeed. I suspect something was happened at the time of charging. There was no voltage fluctuations, rains or other climate changes (rains, thunders and lightning causing the voltage fluctuations) and I was just sitting beside it, and didn't hear any sound or anything unusual when it is getting off. It was really curious to know that what had happened to my handset when it was charging!

Re: My phone (Xperia XA Ultra dual - F3216) is not getting ON

Uliwooly — Thu, 31 Oct 2019 05:39:06 GMT

@bsreedha

I'm sorry to hear that but, what if you remove both SIM and SD cards > connect the phone to a wall charger > press and hold power & volume up for 10 seconds > let it charge for 1-2 hours > see if the phone turn back on.

Re: My phone (Xperia XA Ultra dual - F3216) is not getting ON

bsreedha — Thu, 31 Oct 2019 06:45:48 GMT

No it didnt. I is showing a "dull" red light when charging. But it is not getting on