topic Re: Camera issues in XA Series

Camera issues

Kholobnatalya — Thu, 24 Oct 2019 16:09:33 GMT

When you open the application, the camera writes / is used by another device or the image is upside down

~~При открытии приложения камера, пишет/используется другим устройствой либо изображение вверх ногами~~

Re: Camera issues

Uliwooly — Thu, 24 Oct 2019 19:46:35 GMT

@Kholobnatalya

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

Try this:

Clear the camera app settings > boot in safe mode

Settings > apps > all apps > camera > storage > clear data > restart the phone

then

Boot in >>> safe mode

Re: Camera issues

Martin1 — Fri, 25 Oct 2019 08:13:28 GMT

Hi @Kholobnatalya, sorry to hear about this.

As @uliwooly mentioned, try clearing the data for the camera and rebooting your phone in safe mode. If that do not manage to improve the functionality of the camera, I would suggest that you try to perform a software repair using a computer and Xperia Companion. Please note though that a software repair will erase all user data, so remember to do a backup of your user data first.

Let us know how it goes!