topic Re: Update the system to the latest version in XA Series

Update the system to the latest version

Ammar19 — Wed, 25 Sep 2019 12:30:08 GMT

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Update the system to the latest version

-GT

Re: Update the system to the latest version

Jonas — Thu, 26 Sep 2019 09:16:22 GMT

Hi @Ammar19, welcome to our forum!

I have translated your question to English as this is an International forum, please post any replies in English and it will be easier for me and other users to assist you.

You can update your device if you go Settings > (System) > Software update. Here you will see if there are any updates available for your device. If you receive a new notification about an available software after you have installed one, that means that there were more than one update available and you can only do one of them at the time.

You can also update your device using a computer and the program Xperia Companion which you can download on the link below.

https://support.sonymobile.com/global-en/xperia-companion/

Connect your phone to the computer > start the program > click on "Software update" and follow the on-screen instructions.

Let me know if that helps!

Re: Update the system to the latest version

Ammar19 — Thu, 26 Sep 2019 13:46:52 GMT

I apologize for writing in Arabic because my foreign language is weak but when I entered the Sony support application I have an update 8 available... But when I go to the settings I don't have any notice and I downloaded the Sony Campanion app. When I press the iconization update i have a window that there is an error... Please help.

Re: Update the system to the latest version

Jonas — Fri, 27 Sep 2019 12:51:12 GMT

Hi again,

No problem at all and your English is fine, so don't worry about that!

That sounds strange, do you know what the error said when you tried to use Xperia Companion to update your device?

If you could get back to me with your IMEI number in a PM that would also be very helpful. You can find the IMEI number if you open up the phone application and then type in *#06#.

To send me a PM, open up the link below and tap on "Send a message" in the top right corner.

/t5/user/viewprofilepage/user-id/885297

Thank you!

Re: Update the system to the latest version

LOrDkELviN — Tue, 08 Oct 2019 04:41:53 GMT

Hello sir,

May i ask also about my xperia xa1's problem about touch edges doesn't work properly? I did not update it to oreo after i read some comments in the forum that after they updated to oreo, the problem gets worse. Hope you can help me with this sir. I love my xperia xhone thats why i won't stop until i find a solution for this thank you ☺️

Re: Update the system to the latest version

Jonas — Wed, 09 Oct 2019 13:51:32 GMT

Hi @LOrDkELviN, sorry to hear about the touch not working correctly.

The support application was recently updated and includes a test now for the edges of the display, how does it work in this test?

You can find the test in Settings > Support > Xperia tests > Touch screen (the second part of the test is for the edges of the display). If you don't have the test, take a look in the Google Play store and see if there are any updates available for the "Support" application.

Keep me posted!

Re: Update the system to the latest version

LOrDkELviN — Thu, 10 Oct 2019 01:39:44 GMT

Hi sir,

The second part of the test is not for the edges of the screen test sir. Or what you mean is after i update my nougat version 7.0 to oreo then thats the time a new screen test will show? Sorry sir im i bit confused. See attached photo sir, that's my screen test.

Re: Update the system to the latest version

Jonas — Fri, 11 Oct 2019 13:20:54 GMT

Hi again @LOrDkELviN,

When you press Yes or No in the test and new test will appear that will show a line around the screen that you should follow.

That one is available even if you are on Android 7.0 as it's the app that needs to be updated and yours is as it shows "Part 1 of 2".

Please do that test and let me know how it works!

Re: Update the system to the latest version

LOrDkELviN — Fri, 11 Oct 2019 22:39:05 GMT

Good day,

Done with second part test sir and i can swipe/trace it but i guess it can't test the edges right? The First test shows the real condition of the screen sir.

Re: Update the system to the latest version

Jonas — Mon, 14 Oct 2019 11:17:52 GMT

Hi again!

Yeah, it's not super optimal for the very outer edges. There is a second test that is hidden in the service menu of the device and I wanted to wait with this one since most of the time, it's enough with the test in the Support app.

Open up the Phone app and type in *#*#7378423#*#* > Service test > Touch > Free Drawing test.

Re: Update the system to the latest version

LOrDkELviN — Tue, 15 Oct 2019 00:32:41 GMT

Hello again sir,

Done, and this is the result sir 😣

Re: Update the system to the latest version

Jonas — Fri, 18 Oct 2019 08:12:07 GMT

Hi @LOrDkELviN,

That does not look very good I have to admit.

I have seen that the solution for the touch behaviour at the edges is to have the screen replaced at an authorized service centre based on the posts in the other threads.

Just to make sure that it's not the software that is the cause of this, perform a software repair using Xperia Companion before you contact your Local support team so the device can be examined.

Remember to backup your data though before you perform the repair as it will delete all data stored on the internal storage and you will receive the latest update when doing this.

Let me know how it goes!