topic Re: Device has freezes in XA Series

Device has freezes

Utkuhamamci — Thu, 19 Sep 2019 06:23:19 GMT

Hello,

With each new update, my device freezes and the "close application" warning is displayed until the next update. I close all applications, but it freezes again and warns me again. I see this situation 200 times a day.

I would like your help with this. Because I love my phone.

Good work.

Re: Device has freezes

Martin1 — Thu, 19 Sep 2019 13:46:43 GMT

Hi @Utkuhamamci, let me see if I can help out here!

Does these freezes happen in a specific app or does it happen for all apps including pre-loaded ones? Have you checked for available updates in Play Store for the affected apps? Find and open Play Store > Tap the three horizontal lines in the top left corner > Tap "My apps and games".

Another thing that you can do is to clear data for the apps that are malfunctioning. This will reset all settings for the app in question which might do the trick. Find and tap Settings > Apps & notifications > Tap the name of the app > Storage > Clear data > Tap "OK" > Restart the phone.

Try these measures and let me know how it goes!

Re: Device has freezes

Utkuhamamci — Thu, 19 Sep 2019 21:27:48 GMT

Hi Martin,

Firstly thank you for your interest. The problem of freezing occurs when using it routinely without opening an application. I close all running applications, but again I have the same problem. Previously I had the same problem. I reset the device, install the updates and again encounter the same problem. I couldn't find a solution.

Thank you.

Re: Device has freezes

Martin1 — Fri, 20 Sep 2019 07:15:58 GMT

Thank you @Utkuhamamci for your quick reply!

Just to clarify, when you say that you have done a reset, do you mean a factory reset using the settings of the phone or is it a software repair that you have done?

Re: Device has freezes

Utkuhamamci — Fri, 20 Sep 2019 10:06:36 GMT

Hi martin,

Yes, I did a factory reset.

Re: Device has freezes

Martin1 — Fri, 20 Sep 2019 10:16:26 GMT

Thank you @Utkuhamamci for clarifying!

In that case I would suggest that you try to repair the software on the phone using a computer and Xperia Companion. This due to the fact that a factory reset simply removes user data from the phone while a software repair will also replace the current software with a new one.

Keep in mind though that a software repair will erase all user data from the phone just like the factory reset, so remember to do a backup of your user data before the repair in order to prevent data loss.

Let me know how it goes!

Re: Device has freezes

Utkuhamamci — Fri, 20 Sep 2019 13:11:09 GMT

I'il do what you wrote. I'il inform you later.

Thank you very much.

Re: Device has freezes

Martin1 — Fri, 20 Sep 2019 13:23:09 GMT

Sounds great, @Utkuhamamci!

Keep me posted with the results!

Re: Device has freezes

Utkuhamamci — Thu, 03 Oct 2019 10:18:23 GMT

Hello, Martin,

It's been a long time. I'm sorry I'm going to post a late reply before my job. By the way, I was testing the device. As for what I have set up, I have reset my device and made the adjustment from the computer interface. I'm not having any freezing problems right now. It was probably an application but I couldn't find it. Thank you very much for your help. Thanks to you, my device is fine.

Take care.

Re: Device has freezes

Martin1 — Thu, 03 Oct 2019 10:28:29 GMT

I am glad to hear that you managed to sort it out in the end, @Utkuhamamci!

Feel free to return if any other questions comes up regarding your phone and have a great day!