Press power button = no display response

ARK35 — Mon, 09 Sep 2019 19:24:23 GMT

Hello friends, my device is xperia xa 1 plus ➕,which showing no respone while I press power button. Display comes alive only after a minute. Kindly help me to pull out the ghost bug behind the scene.

Re: Press power button = no display response

Martin1 — Fri, 13 Sep 2019 12:53:13 GMT

Hi @ARK35, sorry to hear about this.

Have you been able to test if the power key works better in safe mode? Safe mode is a troubleshooting mode where all apps downloaded from Play Store is temporarily deactivated. By doing this, you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click here.

If the behaviour persists in safe mode, I would suggest that you try to repair the software on the phone, as there is no setting for this. Keep in mind though that a software repair will erase all user data from the phone, so make sure to do a backup before the repair.

Try this and let me know how it goes!

topic Re: Press power button = no display response in XA Series

Press power button = no display response

Re: Press power button = no display response