topic Proximity sensor issue during call in XA Series

Proximity sensor issue during call

Merl — Tue, 13 Mar 2018 10:30:15 GMT

I'm the owner of XA2 more than week and I noticed one irritating bug - during a call, after approx. first 10-20 seconds my display "awakes" and I always press Speaker button by my cheek and my conversation hear all people around. I know that it's quite common issue for many XA2 owners. Are you going to fix this issue somehow?

Thx.

Re: Proximity sensor issue during call

Jonathan2396 — Tue, 13 Mar 2018 23:50:21 GMT

try to put ur phone on the right side with your ear... i mean not putting the center of the phone on the ear, more right like on the camera

Re: Proximity sensor issue during call

Merl — Wed, 14 Mar 2018 07:38:07 GMT

That's not the solution.This issue happens always at the same time - 10/15 sec after call started, redardless of how I hold my phone. More like soft bug.

As well I'm sure I don't have to think of how to hold my phone so properly. This is not my first phone and I've never faced with such issue before.

Re: Proximity sensor issue during call

dexterjj — Wed, 14 Mar 2018 21:21:04 GMT

unfortunately I have the same problem on XA2

Re: Proximity sensor issue during call

Jonathan2396 — Wed, 14 Mar 2018 23:17:39 GMT

@Merlwrote:
That's not the solution.This issue happens always at the same time - 10/15 sec after call started, redardless of how I hold my phone. More like soft bug.
As well I'm sure I don't have to think of how to hold my phone so properly. This is not my first phone and I've never faced with such issue before.

i see it... have made a couple of calls for test my xa2 but work fine here, you guys have the last update?

the problem happen even when therer is no internet( could be an app? )

Re: Proximity sensor issue during call

Merl — Thu, 15 Mar 2018 06:44:34 GMT

Just got 50.1.A.4.102, the funniest thing is that I received it second time. First it was installed more than week ago. Anaway I think it's only security updates. Don't know wny Sony doesn't provide changelog.

My phone almost all time connected to internet.

Re: Proximity sensor issue during call

Jonathan2396 — Fri, 16 Mar 2018 00:12:32 GMT

@Merlwrote:
Just got 50.1.A.4.102, the funniest thing is that I received it second time. First it was installed more than week ago. Anaway I think it's only security updates. Don't know wny Sony doesn't provide changelog.
My phone almost all time connected to internet.

hmm weird! are u sure its the second time, because first therer was another update and now the last its the 102 Btw the update fix ur problem, u try a reset?

Re: Proximity sensor issue during call

Merl — Fri, 16 Mar 2018 08:56:55 GMT

I'm sure. On few forums I saw similar cases, even on this.

Re: Proximity sensor issue during call

AlexV84 — Tue, 20 Mar 2018 11:02:27 GMT

Same issue... Is it hardware problem or software?

Re: Proximity sensor issue during call

Merl — Tue, 20 Mar 2018 17:14:57 GMT

During almost every call I either mute microphone or switch on loud speaker, annoying unbelievably. Sony fix sensor!!!

Re: Proximity sensor issue during call

mipa_xa — Wed, 21 Mar 2018 17:14:44 GMT

This. I just bought the phone and was the very first bug I noticed. So annoying.
I contacted the assistance and they said to perform a software repair via companion. I'll let you know if it fixes something.

Re: Proximity sensor issue during call

Merl — Wed, 21 Mar 2018 17:22:21 GMT

I'm almost sure in one of two things: 1. assistance is idiot; 2. assistance decided that you are idiot.

Please let me know the result, I really hope that I'm wrong...

Re: Proximity sensor issue during call

mipa_xa — Wed, 21 Mar 2018 17:40:05 GMT

Of course it didn't fix anything. Same problem.

Re: Proximity sensor issue during call

mipa_xa — Thu, 22 Mar 2018 08:39:47 GMT

Update: contacted again assistance and they said I had to bring the phone to an authorized repair center and that if it would have been a software bug, Sony would have already acknowledged it and released a software fix. Since there is no software fix at the moment, it must be an hardware problem.
I asked what's the way to report a bug and they said that if repair software didn't do anything then there's no way this problem could be fixed.
Of course, I think that all of this is completely false.
Well... I'm disappointed.

Re: Proximity sensor issue during call

Merl — Thu, 22 Mar 2018 09:29:25 GMT

I know about some software bugs in Sony's firmware for different models, that are much eisier to fix than this one but are not fixed from summer.

Assistance won't help you unfortunately, people with at least some professional knownledge don't work as assistance. They have few common instructions of what to tell clients and that's all.

The only thing we can do here is just announce and talk about such issues so that this noise really reaches developers.

Re: Proximity sensor issue during call

Adrian18 — Thu, 05 Apr 2018 15:24:30 GMT

Hi guys,

I have the same bug. It is quite annoying! I already had several software updates but they did not fix the problem. Are there any updates concerning the cause of the problem?

@Sony: Are you guys aware of this problem? Is this a hardware issue?

Adrian

Re: Proximity sensor issue during call

Jonathan2396 — Thu, 05 Apr 2018 22:45:09 GMT

Im here again and yeah i have the bug! not happens always but yeah its really a problem!

Re: Proximity sensor issue during call

Fedos — Tue, 10 Apr 2018 12:12:57 GMT

~~к сожалению, у меня такая же проблема на XA2~~

Unfortunately, I have the same problem on XA2

Re: Proximity sensor issue during call

Adrian18 — Wed, 11 Apr 2018 09:08:17 GMT

Looks like this forum is not actively maintained by Sony

Re: Proximity sensor issue during call

davidhozic — Wed, 11 Apr 2018 13:56:21 GMT

it is, they moved my how to root topic into android development for some reason and deleted my topic on topic moved