My phone keeps shutting off when wifi was on.

JoshCarlos — Tue, 04 Apr 2017 05:09:49 GMT

After repairing my phone from the store for changing the screen. When the wifi was turn on it automatically shutdown.

Done this things:
Resetting the phone manually and by PC Companion

& Other basic troubleshooting

Any other suggestions? Because when I brought my unit yesterday none was happened on the store. It normally operates.

Re: My phone keeps shutting off when wifi was on.

Jonas — Tue, 04 Apr 2017 06:27:54 GMT

Hi @JoshCarlos, sorry to hear about your phone.

Based on the troubleshooting you have already done it does sound like it's related to hardware and not software, there is however a few things left to check.

Is it enough to just activate Wi-Fi and the phone turns off or do you have to connect to a Wi-Fi network before it turns off? Since it didn't happen when you were at the store, have you had the chance to try a few different Wi-Fi networks (preferably both 2.4 GHz and 5 GHz). For example, your network at home is 5 GHz and the one in the store where the phone didn't shut down is 2.4 GHz.

How long does it take for the phone to shut down after Wi-Fi has been activated or after you connect to a Wi-Fi network? If you restored any backup or installed the applications you previously had installed on your phone after the software repair, try rebooting your phone in safe mode and turn Wi-Fi on (connect to a Wi-Fi network). That way we can see if a third party application is the cause of the phone shutting down.

Let me know if that helps!

topic My phone keeps shutting off when wifi was on. in XA Series

My phone keeps shutting off when wifi was on.

Re: My phone keeps shutting off when wifi was on.