topic Re: I cannot connect my BT Smarthub2 to my XR-55X9xK Lan connection help required in Android TV

I cannot connect my BT Smarthub2 to my XR-55X9xK Lan connection help required

Billeboy7475 — Thu, 24 Aug 2023 13:21:35 GMT

Re: I cannot connect my BT Smarthub2 to my XR-55X9xK Lan connection help required

royabrown2 — Thu, 24 Aug 2023 17:28:53 GMT

Is this via WiFi or Ethernet cable?

What steps are you taking to make the connection, at what stage does it fail, and what error message, if any, is being given?

Re: I cannot connect my BT Smarthub2 to my XR-55X9xK Lan connection help required

Billeboy7475 — Wed, 30 Aug 2023 13:00:39 GMT

Hi it connected to wifi but I keep getting a message that it has lost the wifi connection but the WIFI has not dropped out (iphone and Ipad all still connected).hence trying to see if the Lan would connect I did read somewhere that if the router uses POP then it will not work with my TV

Re: I cannot connect my BT Smarthub2 to my XR-55X9xK Lan connection help required

Piscie — Wed, 30 Aug 2023 15:31:40 GMT

Hey @Billeboy7475, is this the first time you have connected the TV to the BT Smarthub2?

Is there any way to connect the TV to a different network source, even a WiFi hotspot, to see if the issue remains or not? This would help you confirm if it's a TV related issue or not.

Re: I cannot connect my BT Smarthub2 to my XR-55X9xK Lan connection help required

Billeboy7475 — Tue, 12 Sep 2023 12:45:45 GMT

Thanks for information but I have decided to live with it

Re: I cannot connect my BT Smarthub2 to my XR-55X9xK Lan connection help required

Billeboy7475 — Tue, 12 Sep 2023 12:46:40 GMT

Thank you for info but I am going to live with it