topic Re: Unable to claim cashback in Android TV

Unable to claim cashback

Ambulite — Sat, 24 Sep 2022 11:31:36 GMT

I purchased a new tv over a month ago from very, the model was a XR-55A75K. So i got the tv and was told id be able to claim £200 cash back after having the tv for a month. Fill out the forms get to last page and every time a html error so unable to complete this form. Any ideas? Sony never seem to answer their phone lines and when trying to email they say its down for maintenance. So Frustrating!

Re: Unable to claim cashback

Ambulite — Sat, 24 Sep 2022 11:34:44 GMT

HTTP Status 403 – Forbidden is the error sorry!

Re: Unable to claim cashback

jumpsuit — Sat, 24 Sep 2022 12:39:50 GMT

Hi @Ambulite and welcome to the UK Community

You're not alone.

Unfortunately the whole site has a few problems at the moment including product registration

and login issues too.It is is being investigated but unfortunately we don't have a timescale of

when it will be fixed.

Did you try phoning Support today? If so they don't work weekends.

If you've tried on a weekday can you let me know how often and what happened?

If you could post a screenshot of the mail you received about maintenance

(with your email address / personal details removed) that would also help when I report

your issues.

Thanks

Re: Unable to claim cashback

DanWebby — Mon, 26 Sep 2022 12:28:53 GMT

Also same issue! I have tried different browsers, cleaning up the cache and history etc... even tried on my phone and no luck. Annoyingly is even when this does get resolved there is another 28 days for them to agree or not the claim!

Re: Unable to claim cashback

HannahEd01 — Wed, 28 Sep 2022 15:29:52 GMT

Hi guys, there was an issue with the website and Sony resolved it. Try again.

Re: Unable to claim cashback

Useless_Sony — Wed, 28 Sep 2022 21:58:12 GMT

Are you sure?

I have tried again and still the same error message.

Always same problem, fill out the form and submit and then the dreaded message, forbidden!

Well, I for one, will not buy another item from Sony. For a tech firm, they aren’t very technical 🤣

Re: Unable to claim cashback

Useless_Sony — Thu, 29 Sep 2022 13:52:49 GMT

My option was to contact Resolver.co.uk, now I am chatting to a so called specialist in customer services, they have asked now for all the relevant information asked for by Sony and are now passing the said information onto the correct department.
hope that this may help others trying to claim the cash back, but Sony’s website will not allow you to submit the info etc.

‘Good luck 👍

Re: Unable to claim cashback

Piscie — Thu, 29 Sep 2022 17:03:22 GMT

Hey, try to use the incognito tab on Google Chrome or any other browser or a private window and check how it goes

Re: Unable to claim cashback

dadawso4072 — Mon, 11 Sep 2023 12:19:36 GMT

Use an incognito window, it works!