topic Sky Q remote stopped controlling my Sony KE-55A8 since applying F/W update V6.5076 in Android TV

Sky Q remote stopped controlling my Sony KE-55A8 since applying F/W update V6.5076

ksaro1 — Mon, 27 Sep 2021 08:31:50 GMT

I have a Sony Bravia KE-55A8 that recently had a F/W update applied. I then noticed that neither the volume nor the power On/Off were working from the Sky Q remote. I then went to the Settings of the Sky Q box and re-configured the Sky Q remote to control the TV. It can now control the Volume. However, it still doesn't control the Power On/Off for the TV. I have to use the Sony's own remote now to Power the TV off when finished watching TV.

Have other Sony users noticed this behaviour since their latest F/W update has been released?

Prior to this update the Sky Q remote was controlling my Sony as expected.

Re: Sky Q remote stopped controlling my Sony KE-55A8 since applying F/W update V6.5076

LightFoot — Mon, 27 Sep 2021 13:25:57 GMT

Hi @ksaro1

Just to be clear, when you hold down the Sky Q Remote power button for about 3 seconds it does not toggle the power (off or on) on the TV?

Re: Sky Q remote stopped controlling my Sony KE-55A8 since applying F/W update V6.5076

ksaro1 — Mon, 27 Sep 2021 13:34:24 GMT

@LightFoot wrote:
Hi @ksaro1

Just to be clear, when you hold down the Sky Q Remote power button for about 3 seconds it does not toggle the power (off or on) on the TV?

It did before the F/W upgrade, correct. It no longer does this.

Re: Sky Q remote stopped controlling my Sony KE-55A8 since applying F/W update V6.5076

HannahEd01 — Tue, 28 Sep 2021 16:16:55 GMT

Hey Ksaro1, have you tried the steps here: https://www.sky.com/help/program-your-remote ? Also, try unplugging everything from the TV and the TV from the mains for two mins.

Re: Sky Q remote stopped controlling my Sony KE-55A8 since applying F/W update V6.5076

ksaro1 — Tue, 28 Sep 2021 16:29:48 GMT

Power off all and unplugging all for 2 minutes seems to have done the trick. Thanks.

Re: Sky Q remote stopped controlling my Sony KE-55A8 since applying F/W update V6.5076

HannahEd01 — Thu, 30 Sep 2021 16:32:24 GMT

Hey ksaro1, happy for you 🕺🏻.