topic Catastrophic sound on new Sony HT-S350 soundbar in Android TV

Catastrophic sound on new Sony HT-S350 soundbar

ThomasTag — Thu, 09 Sep 2021 09:08:09 GMT

Hi,

I have this problem with my new Sony HT-S350 soundbar connected to my new Sony KD-55A8:

The sound bar, has a catastrophic sound, like an old pan or the bottom of a well. Tested with all 3 possible connections: Bluetooth, optical cable and HDMI eARC. The sound from the TV speakers is much better. Moreover, the sound adjustment (treble, midrange, bass) on the TV is only possible if the sound comes from the TV speakers and impossible to adjust for external sound devices. (more the TVs problem).

If I stream music through Bluetooth from my phone, where I can fine-tune the sound settings, the sound is OK (not good but OK (for this price)).
Thanks for help on this.
Thomas.

Re: Catastrophic sound on new Sony HT-S350 soundbar

royabrown2 — Fri, 10 Sep 2021 15:06:02 GMT

@ThomasTag

Which think this soundbar is OK-ish, as long as you don’t give it too much welly.

Can you doublecheck that the sub is on and working, as what you describe is what you get when it isn’t?

Re: Catastrophic sound on new Sony HT-S350 soundbar

HannahEd01 — Thu, 16 Sep 2021 13:08:21 GMT

Hi ThomasTag, try resetting the bar and use it without any changes. The steps are here https://www.sony.com/electronics/support/res/manuals/4748/2fb27a773da57d8c50eba110d2f33ac3/47487581M.pdf page 34.