topic Re: Sound loss to sound bar bravia core in Android TV

Sound loss to sound bar bravia core

D-Law81 — Sun, 08 Aug 2021 17:53:14 GMT

Hi just had a update to my XR65X94J sony tv, but after 28 minutes of watching Venum the sound went off but picture kept playing. Had to switch to TV audio and then back to sound bar to get working again, then after 10 minutes happened again. Think there's still a issue with the app.. 🤔..

All other streaming app work fine.. Hope sony fixes app. Had this issue now since beginning of June..

Re: Sound loss to sound bar bravia core

Joe_Dohn — Tue, 10 Aug 2021 11:41:51 GMT

Does this issue only happen with the soundbar? If you begin the movie while using TV speakers from the beginning, does it also cut out or does it work normally?

- JD

Re: Sound loss to sound bar bravia core

D-Law81 — Tue, 10 Aug 2021 16:18:20 GMT

Both, with and without. Had this issue since end of May. Its the app that has the issue. All other apps works. (Netflix, Disney and prime.)

Re: Sound loss to sound bar bravia core

D-Law81 — Thu, 12 Aug 2021 18:46:29 GMT

It shouldn't matter anyway if I use a sound bar or not. There's a issue with the app... Sorry for the way this sounds. But if you buy a sound bar you don't expect to be having issues with a app by sony.. Plus both tv and Soundbar are both from Sony.

Re: Sound loss to sound bar bravia core

HannahEd01 — Fri, 13 Aug 2021 14:01:12 GMT

Hi D-Law81, what's the current software version? What's the app in question? Did you try unplugging the TV from the mains for two minuets and disconnecting any external device? Also, try restarting your router while doing this.

Re: Sound loss to sound bar bravia core

royabrown2 — Sun, 15 Aug 2021 08:01:30 GMT

@HannahEd01

My, you are leading @D-Law81 a merry dance, aren’t you? 😛

Re: Sound loss to sound bar bravia core

D-Law81 — Sun, 15 Aug 2021 08:58:53 GMT

Here's some info. I have also just had bravia core turn off tv and restart it. Tried again without sound bar and so far all going OK. So there is a issue with the app for external devices. I'm running the Sony XR65X94J TV with Sony XF9000 sound bar.

All other apps seem to be working fine it's just bravia core..

Re: Sound loss to sound bar bravia core

D-Law81 — Sun, 15 Aug 2021 09:06:37 GMT

Yes I have tried all what you have asked to try. Also here's a speed test to show its not the internet speed. ( Done off Netflix speed test on TV.)

i am also using a gigabit ethernet as tvs is to slow.. And yes tried with WiFi same issue happen. But ethernet more stable.

Re: Sound loss to sound bar bravia core

HannahEd01 — Tue, 17 Aug 2021 14:43:04 GMT

Hello there @ royabrown2 , I'm a robot, remember?

@ D-Law81, better to get the software version from the Help menu by pressing help on the remote.

Also, try going to the Play Store and checking for updates for Netflix, if it's up to date, uninstall the updates, give it a try and let me know how it goes.

Re: Sound loss to sound bar bravia core

royabrown2 — Wed, 18 Aug 2021 07:16:24 GMT

@HannahEd01

Spring from nowhere, come in as a Specialist, seem to know all about everything, post detailed and accurate information at a startlingly rapid posting rate, not just here but across a wide range of Sony Community boards, don’t respond to unstructured questions - sorry, but you completely failed the Turing test at first.

(People think the Turing test just covers whether or not a machine can do things as well as a human can do them, but it also covers whether the machine can do them unfeasibly better).

I may have revised my opinion since, though 😛

Re: Sound loss to sound bar bravia core

royabrown2 — Wed, 18 Aug 2021 07:15:01 GMT

@HannahEd01

Spring from nowhere, come in as a Specialist, seem to know all about everything, post detailed and accurate information at a startlingly rapid posting rate, not just here but across a wide range of Sony boards, don’t respond to unstructured questions - sorry, but you completely failed the Turing test at first.

(People think the Turing test just covers whether or not a machine can do things as well as a human can do them, but it also covers whether the machine can do them unfeasibly better).

I may have revised my opinion since, though 😛

Re: Sound loss to sound bar bravia core

D-Law81 — Thu, 19 Aug 2021 18:30:52 GMT

There's nothing wrong with netflix... Was showing speed test which now is showing 210mbps with new hub 4 from virgin. Its bravia core with the issue, read previous messages - issue with external device xf9000 sound bar, app cuts sound off... App issue.

Re: Sound loss to sound bar bravia core

HannahEd01 — Fri, 20 Aug 2021 13:20:46 GMT

I'm so confused right now D-Law81, I thought that's a Netflix issue. Anyway, what's the software version of your TV then? Did you try a factory reset?

Re: Sound loss to sound bar bravia core

D-Law81 — Mon, 23 Aug 2021 13:39:15 GMT

Sorry,? Title of question is at top and says bravia core sound loss to sound bar during play.. And tv is upto date on all software.. Please read all before asking question. Thank you.