KD-55A8 Home screen and app sound not working

bbbullock — Mon, 26 Jul 2021 17:42:08 GMT

We came back from a weekend away and when we load any app through the Home screen, there is no sound when connected to my Sony HT-X8500 soundbar. The sound from the soundbar works as before if I use my DVD player or Virgin box and if i revert to TV speaker setting then the sound also works via the Home screen. The sound used to work find before we went away so wondering whether an automatic update has gone through whilst we were away since I note advice per https://community.sony.co.uk/t5/android-tv/brand-new-sony-bravia-tv-no-sound-when-viewing-apps-iplayer/td-p/3740870. I have tried unplugging the TV for several minutes but that has not fixed the issue. Wondering whether anyone has further advice?

Re: KD-55A8 Home screen and app sound not working

bbbullock — Thu, 29 Jul 2021 10:09:07 GMT

A factory reset solved this issue. Its a pain to set up the TV again though.

topic KD-55A8 Home screen and app sound not working in Android TV

KD-55A8 Home screen and app sound not working

Re: KD-55A8 Home screen and app sound not working