topic Re: Get "Connect your TV to the Internet to use this feature" when selecting "Popular in Android TV

Get "Connect your TV to the Internet to use this feature" when selecting "Popular" in TV guide

Bob1771 — Sun, 24 Jan 2021 19:28:47 GMT

XH80 Android TV - I Get "Connect your TV to the Internet to use this feature" when selecting the "Popular" tab at the top of the TV guide.

Internet is connected and working using the Ethernet connection

Also, not getting any Gracenote programme details - could that be connected?

Re: Get "Connect your TV to the Internet to use this feature" when selecting "Popular" in TV guide

HannahEd01 — Fri, 29 Jan 2021 13:32:27 GMT

Hey Bob1771, try the simple power cycle buy unplugging the TV from the mains and restarting your router. Is it the XH8096 you are talking about? make sure it has the latest update as well: https://www.sony.co.uk/electronics/support/lcd-tvs-android-xh80xx_x80xxh_x81xh-series/kd-43xh8096/downloads/00017127

Re: Get "Connect your TV to the Internet to use this feature" when selecting "Popular

Bob1771 — Fri, 29 Jan 2021 16:00:00 GMT

Hi - Thanks for your reply

TV software is up-to-date and, like the Internet router, the TV gets switched off at night so always boots from scratch every day.

As noted, I'm also not getting any Gracenote programme detail - this was working before the software update, but can't be sure that it was that update that caused it, as it was not a feature that got used a lot - we've only had the TV for a few weeks

Re: Get "Connect your TV to the Internet to use this feature" when selecting "Popular

HannahEd01 — Mon, 01 Feb 2021 13:36:08 GMT

Hey, could you confirm the full model and the software version of your TV so that I can help you further? There are many possibilities here

Re: Get "Connect your TV to the Internet to use this feature" when selecting "Popular

Bob1771 — Mon, 01 Feb 2021 18:49:44 GMT

TV is KD-43XH8096

Software is PKG6.5016.0631EUA

Re: Get "Connect your TV to the Internet to use this feature" when selecting "Popular

Bob1771 — Fri, 05 Feb 2021 17:23:50 GMT

I've followed the Factory Reset process - about 40 minutes in total, and not something I would expect of a TV that we have had for a few weeks. Anyway, this appears to have fixed the issue, and we are now getting the gracenote programme details.

Re: Get "Connect your TV to the Internet to use this feature" when selecting "Popular

HannahEd01 — Thu, 11 Feb 2021 13:20:18 GMT

Hi Bob1771, glad to hear this. I agree with you but sometimes it clears any glitches as happened with you.

Re: Get "Connect your TV to the Internet to use this feature" when selecting "Popular

Bob1771 — Mon, 15 Feb 2021 18:34:31 GMT

Well, after working for a week it's now showing the same error, and the gracenote programme detail is also no longer present.

As far as I am aware, no settings have changed and the software level remains the same.

Re: Get "Connect your TV to the Internet to use this feature" when selecting "Popular

Bob1771 — Fri, 12 Mar 2021 12:17:44 GMT

The latest software update has come along and, to restore service for the Gracenote programme detail, I performed another factory reset, which fixed it for 3 weeks. Now it's failed again, but this time it's not displaying the "connect to the internet" error, but instead, when attempting to view programme information from the guide, the moving icon at the top right of the screen is constantly showing and no programme detail is retrieved, even after waiting for several minutes.

I have an idea what could be the cause. Our internet hub has its IP address assigned dynamically, so it is likely to change occasionally. When this happens, I notice that, on the internet on my computer, websites are asking to refresh the cookie preferences. This has occured at the same time that the programme detail disappears. The factory reset on the TV then resets the Gracenote preferences for the new IP address. Could this be the case?

Re: Get "Connect your TV to the Internet to use this feature" when selecting "Popular

Joe_Dohn — Fri, 12 Mar 2021 15:00:22 GMT

A good way to test that would be trying a different network (i.e. mobile hotspot) and see if that changes things.

Re: Get "Connect your TV to the Internet to use this feature" when selecting "Popular

Bob1771 — Fri, 12 Mar 2021 16:38:56 GMT

Unfortunately there are no mobile hotspots in our local area that I can use to test that idea

Re: Get "Connect your TV to the Internet to use this feature" when selecting "Popular

Joe_Dohn — Tue, 16 Mar 2021 12:19:39 GMT

If you have a smartphone (Android/iOS), you can create a temporary one over mobile data just to test it out.

Re: Get "Connect your TV to the Internet to use this feature" when selecting "Popular

Bob1771 — Tue, 16 Mar 2021 15:46:17 GMT

Unfortunately, that's not an option for me

Re: Get "Connect your TV to the Internet to use this feature" when selecting "Popular

Joe_Dohn — Wed, 17 Mar 2021 13:44:42 GMT

In that case, maybe try clearing the cache (under Device Preferences - Storage - Internal Shared Storage - Cached data) then restart by holding power.

Double checking you have the latest software version (v6.5042) is also a good idea.

Hope this helps!

- JD

Re: Get "Connect your TV to the Internet to use this feature" when selecting "Popular

Mchaggis69 — Wed, 17 Mar 2021 21:48:50 GMT

I had similar intermittent network connection problems with some apps reporting no connection.

Reboots would fix it, but it would then re-appear.

i manually amended the dns settings on the TV to google 8.8.8.8 and 8.8.4.4 and that cured the issue completely.

Re: Get "Connect your TV to the Internet to use this feature" when selecting "Popular

Bob1771 — Tue, 30 Mar 2021 10:02:51 GMT

Hi Joe - This advice works - Thanks.

I've worked out that if I select the "clear cache" option up to 4 times in a row, the size drops from about 50Mb to 4Mb. Also, no need to re-boot. It just works. I need to perform this function about every 2 weeks, though.

However, the big questions are - "Why is the cache filling up?" and "Why do I need to clear the cache so regularly?"

Bob

Re: Get "Connect your TV to the Internet to use this feature" when selecting "Popular

HannahEd01 — Tue, 30 Mar 2021 12:37:54 GMT

Hey Bob1771, that's normal on smart TVs in general, as the mobile phones.Using apps fills the cache memory on your device and clearing them enhances the over all OS and the motherboard performance.

Re: Get "Connect your TV to the Internet to use this feature" when selecting "Popular

Bob1771 — Wed, 08 Sep 2021 12:47:50 GMT

I still have this issue with having to clear the cache almost once a week, which I am finding unacceptable. It seems to be getting to about 126Mb each time it needs to be cleared, where, before the latest software upgrade it was about 45Mb, so something may have changed with the latest release.

Why does the cache not automatically clear when the TV is switched on? Surely that should be a simple update to the software?

Re: Get "Connect your TV to the Internet to use this feature" when selecting "Popular

HannahEd01 — Thu, 09 Sep 2021 12:50:14 GMT

Hi Bob1771, there's a new upate out there: https://www.sony.co.uk/electronics/support/lcd-tvs-android-xh80xx_x80xxh_x81xh-series/kd-43xh8096/software/00267389