topic Re: Xbox series X 4k 120hz bitstream audio keeps dropping in Android TV

Xbox series X 4k 120hz bitstream audio keeps dropping

TopBananaSr — Mon, 30 Nov 2020 14:26:19 GMT

I have:

xh9005 TV and Xbox series X
the Xbox plugged into hdmi 4
Earc turned on in hdmi 3 outputting to earc capable receiver
48gbps cables
Correct settings applied to hdmi inputs

When setting spatial audio to be outputed to receiver, the sound keeps dropping.

When I select uncompressed audio formats, it seams ok

Given earc should pass through these audio formats, the sound drops every second.

Is this a bug with recent firmware earc update to this TV?

Re: Xbox series X 4k 120hz bitstream audio keeps dropping

jramip — Wed, 30 Dec 2020 13:00:13 GMT

Same here, also problems with eARC and TV Apps

Re: Xbox series X 4k 120hz bitstream audio keeps dropping

Joe_Dohn — Thu, 31 Dec 2020 13:58:13 GMT

Have you tried switching the HDMI signal format between Standard and Enhanced? (Settings - Watching TV - External Inputs - HDMI signal format)

Re: Xbox series X 4k 120hz bitstream audio keeps dropping

TopBananaSr — Sun, 03 Jan 2021 11:44:52 GMT

Yeah... I have set these to enhanced on hdmi 4 and 3.

Re: Xbox series X 4k 120hz bitstream audio keeps dropping

TopBananaSr — Sun, 03 Jan 2021 11:55:08 GMT

@jramip , I've also experienced this issue over the Christmas period watching films on TV app, Netflix and NowTV etc.

However, the drop outs are significantly more apparent and frequent when using an xbox series x set to 4k 120hz and bitstream audio formats being passed through eARC to receiver.

Re: Xbox series X 4k 120hz bitstream audio keeps dropping

lx93mustang50 — Wed, 17 Feb 2021 19:26:54 GMT

I'm experiencing the same issue. I have found that while the Xbox is powered on and you have the settings on the xbox set to 4k 120htz if you then go in to the TV setting under about and do a "restart" it will power cycley the TV and when it comes back on you will have audio and can play the xbox with no issues. However you have to do this every time you want to play.

Re: Xbox series X 4k 120hz bitstream audio keeps dropping

HannahEd01 — Tue, 23 Feb 2021 11:28:05 GMT

Hi lx93mustang50 , do you have the same model? Did you try updating the software?

Re: Xbox series X 4k 120hz bitstream audio keeps dropping

jramip — Tue, 23 Feb 2021 11:57:48 GMT

All built in apps and hdmi 4k 120Hz are dropping audio for a few seconds constantly despite the last update

Re: Xbox series X 4k 120hz bitstream audio keeps dropping

Joe_Dohn — Fri, 05 Mar 2021 17:44:39 GMT

An update was released on the 24th of last month for some models, make sure you're up to date and let us know if that fixes it for you.

Re: Xbox series X 4k 120hz bitstream audio keeps dropping

Gshinert — Thu, 29 Apr 2021 02:22:37 GMT

Having the same issue. Just bought this 85X900H and have my Xbox Series X hooked up to the TV via the HDMI that came with the Xbox to HDMI port 4 with enhanced turned on in the TV settings for both port 3 and 4. I have eArc enabled with a certified HDMI 2.1 cable going from port 3 to my AVR. 4k/60hz with Atmos passthrough no problem. But as soon as I turn the Xbox to 4k/120hz I get audio cut out every 10 seconds. If I downgrade the audio settings in the Xbox to 5.1 uncompressed I don't lose audio but thats the point.

This TV should be able to handle 4k/120hz with atmos pass though as advertised but it can't. Ps5 owners are having the same issue and that indicates it's a software or hardware issue within the TV. Does Sony have any plans to fix this since it seems very widespread? Just search for audio cut on 4k/120hz X900h and you will see plenty of forums discussing it.

I've also tried all the tips of changing the remote settings, IP control, power reset through the remote and even a factory reset. None of that works.

Re: Xbox series X 4k 120hz bitstream audio keeps dropping

TopBananaSr — Thu, 29 Apr 2021 10:57:28 GMT

No update has solved this issue.

I tried various things recently.

I've tried:

- toggling earc off and setting the audio to dolby digital from xbox to pass through, better results than atmos, but still drops

- turning of pass through and getting tv to process audio which results into audio lag

The only thing that works is uncompressed audio set on xbox with 120hz set.

I can also confirm that my friends PS5 he borrowed me was giving similar results when set to digital audio and playing a game 120hz.

It's definitely the tv 😞 .

Re: Xbox series X 4k 120hz bitstream audio keeps dropping

Joe_Dohn — Thu, 29 Apr 2021 12:18:21 GMT

I believe Sony is already working on an update for the 2020 TVs, but might be delayed since the 2021 models have just started releasing.

@Gshinert @TopBananaSr

Have either of you tried reaching out to the Sony support reps?

- JD

Re: Xbox series X 4k 120hz bitstream audio keeps dropping

Gshinert — Thu, 29 Apr 2021 14:34:58 GMT

Thank you for the response Joe. I did reach out to Sony support to make a case and provide them the feedback. The tech was unaware of the issue and didn't have any knowledge articles to assist. I told him that this issue seems pretty widespread because a Google search for X900h 4k/120hz audio will result in discussions from forums like Reddit, CNET and even the official Sony forum about the issue and it impacting both PS5 and Xbox Series X.

He said he sent my feedback upstream so hopefully that helps raise awareness this is an issue that needs patched. If you have any other suggestions or updates I'd love to hear from you because I'm excited about this TV and hoping it can run the features it's advertised to do.

Thanks again for the response and looking forward to hearing back from you and others as Sony hopefully works this out.

Re: Xbox series X 4k 120hz bitstream audio keeps dropping

Javad.mf — Wed, 26 May 2021 02:44:29 GMT

I have same issue

when set xbox series x to 4k 120hz and dolby atmos, sound drop frequently on earc a/v reciver(denon x2600h)

65x9000h
denon x2600h
xbox series x
48gbps cables for hdmi 3 & 4
updated firmware for xbox, tv & a/v reciver

Re: Xbox series X 4k 120hz bitstream audio keeps dropping

blomman00 — Wed, 26 May 2021 21:12:38 GMT

Same problem here, even the 2021 sony models have the same problem

Sony HDMI 2.1 eARC At 4K 120Hz, Does It Work? A80J A90J X90J X95J X900H - YouTube

Re: Xbox series X 4k 120hz bitstream audio keeps dropping

HannahEd01 — Fri, 28 May 2021 06:52:49 GMT

Hey Javad.mf, have you tried the steps mentioned on the thread? Hi Gshinert, Sony usually holds an investigation when an issue comes up, did you ask to be updated? Let us know what they say..

Re: Xbox series X 4k 120hz bitstream audio keeps dropping

Losdolfan — Wed, 08 Sep 2021 22:13:14 GMT

I’m having same issue with Xbox series X but all is good with my PS5. Any updates on fixing this annoying issue? Thank you

Re: Xbox series X 4k 120hz bitstream audio keeps dropping

Piscie — Thu, 09 Sep 2021 09:17:39 GMT

@Losdolfan

Have you tried the troubleshooting steps mentioned on this thread already?

Re: Xbox series X 4k 120hz bitstream audio keeps dropping

TopBananaSr — Tue, 14 Sep 2021 17:13:51 GMT

That's pants!

They really need to sort this out.

I'll buy LG next time, they have had a better ride.

Re: Xbox series X 4k 120hz bitstream audio keeps dropping

TopBananaSr — Wed, 15 Sep 2021 18:03:44 GMT

That's a well detailed video 👍