topic Re: Sony KD-48A9 UHD on BBC iPlayer stopped working in Android TV

Sony KD-48A9 UHD on BBC iPlayer stopped working

08081979 — Sun, 06 Dec 2020 13:03:05 GMT

A recent update seems to have stopped the bbc iPlayer from playing UHD programmes. They worked fine before the update late November. Anyone else had similar issues and found a fix ?

Re: Sony KD-48A9 UHD on BBC iPlayer stopped working

kdhuk66 — Mon, 07 Dec 2020 08:34:38 GMT

https://community.sony.co.uk/t5/android-tv/bbc-iplayer-uhd/td-p/3737876

https://community.sony.co.uk/t5/android-tv/any-way-to-completely-disable-youview/td-p/2203643/page/2

Join me in reporting it to iPlayer and Sony support

Re: Sony KD-48A9 UHD on BBC iPlayer stopped working

Rich_B — Mon, 07 Dec 2020 13:55:09 GMT

Same problem on 55xg9505, have reported to iplayer waiting a response. Seems a few people have this issue

https://www.reddit.com/r/bravia/comments/jk99wq/uk_xh929_xh900x900h_bbc_iplayer_uhd_issue_anyone/

Re: Sony KD-48A9 UHD on BBC iPlayer stopped working

ccarmock — Mon, 07 Dec 2020 20:10:54 GMT

I have seen other reports of this on this site. I also have the KD-48A9, also did the update recently that you mention, but find I can still play UHD content from BBC iPlayer.

It might be worth checking you have app updates enabled, and have all the latest components installed via the android Play Store.

Re: Sony KD-48A9 UHD on BBC iPlayer stopped working

08081979 — Mon, 07 Dec 2020 20:32:53 GMT

Hey thanks for this. Any idea how I check that app updates is enabled ?
cheers

Re: Sony KD-48A9 UHD on BBC iPlayer stopped working

ccarmock — Mon, 07 Dec 2020 20:56:41 GMT

If you open the Google Play store app, it will tell you if they are enabled automatically or not. If not - navigate up to the settings menu within this app and you can turn on automatic updates.

Also suggest select the 'My Apps' menu option from the top too - if you have any out of date apps on the TV they will be listed and you will also get an update option shown to update immediately.

Re: Sony KD-48A9 UHD on BBC iPlayer stopped working

kdhuk66 — Tue, 08 Dec 2020 10:17:24 GMT

Dunno if the KD-48A9 is the same but on XH series TVs, the iPlayer is integrated into the YouView app (on app list as Live TV and Catchup). I have app updates enabled, everything is up to date and on UHD iPlayer still doesn't work.

Is the iPlayer a separate app on the KD-48A9?

On mine the iPlayer reports in its settings/help section, that it is Application Version : 17.6.0.0 Big Screen Version: 4.5.2 Config Version: prebuilt-11.1.5 Device: SONY TV 2020 YOUVIEW A1

I've only had my XH series TV for about 6 weeks and only tried UHD on iPlayer about 2 weeks ago after a TV firmware update which others on here think caused the iPlayer UHD issues

Re: Sony KD-48A9 UHD on BBC iPlayer stopped working

Win_88 — Wed, 09 Dec 2020 17:07:39 GMT

I agree with @kdhuk66 the best thing to do is to report to Sony. In general, the checks that should be done are:

Software update

Updating the Live TV and Catchup app

Clearing the system cache (Settings - Storage and reset - internal storage - Cache - clear)

Factory reset

Win_88

Re: Sony KD-48A9 UHD on BBC iPlayer stopped working

ccarmock — Wed, 09 Dec 2020 20:19:33 GMT

On my Kd-48A9 iPlayer details are:-

Application version: 17.7.6.0

Bigscreen versions 4.5.2

Build identifier: Tue Dec 08 2020 14:35:37

Framework version: 11.1.5

Config version: prebuilt-11.1.5

Device: SONY TV 2020 YOUVIEW A1

UHD content still working fine. And yes on the KD-48A9 iPlayer is a separate app, though does integrate with YouView also.

Re: Sony KD-48A9 UHD on BBC iPlayer stopped working

08081979 — Wed, 09 Dec 2020 22:03:11 GMT

Hey thanks for this. My details are similar but app version is 17.10.0.1

so perhaps the different version may be the cause.

Re: Sony KD-48A9 UHD on BBC iPlayer stopped working

Rich_B — Fri, 11 Dec 2020 17:05:41 GMT

still no word back from iPlayer tech support but seems they are on to it

https://www.bbc.co.uk/iplayer/help/questions/features/uhd-connected-tv

hopefully have an answer soon

Re: Sony KD-48A9 UHD on BBC iPlayer stopped working

08081979 — Fri, 11 Dec 2020 17:36:59 GMT

Yep I’ve reported to iPlayer too and they’re looking in to it. Cheers all

Re: Sony KD-48A9 UHD on BBC iPlayer stopped working

MothyTim — Sun, 13 Dec 2020 23:00:40 GMT

Same here no UHD iPlayer on KD-55A9G

Re: Sony KD-48A9 UHD on BBC iPlayer stopped working

Rich_B — Wed, 16 Dec 2020 15:40:28 GMT

This may also be causing the issues, iPlayer technical are aware of this issue and so it appears are Youview, the latest version of Youview was part of the 6.4960 firmware update on my XG9505. Looking at the playstore Youview download now called LIVE TV & CATCHUP this paragraph is at the end of the description:

https://play.google.com/store/apps/details?id=com.youview.poa

"We are aware of compatibility issues with this app on some Sony TVs. If you have a 2018 / 2019 Sony TV (XG80 XG85 XG95 AG8 AG9 ZG9) it will not function properly. Please do not download the app until further notice."

Re: Sony KD-48A9 UHD on BBC iPlayer stopped working

08081979 — Wed, 16 Dec 2020 17:53:58 GMT

Good spot! I wonder if uninstalling updates or reverting to a factory setting might help?

Re: Sony KD-48A9 UHD on BBC iPlayer stopped working

08081979 — Wed, 16 Dec 2020 19:37:22 GMT

Just ended up doing a factory reset and things seem back to normal. Just hope the youview app doesn’t try and download the most recent version again. Cheers

Re: Sony KD-48A9 UHD on BBC iPlayer stopped working

08081979 — Wed, 16 Dec 2020 19:38:16 GMT

When I say back to normal. It’s still not playing UHD! But at least the catch up services work again

Re: Sony KD-48A9 UHD on BBC iPlayer stopped working

Rich_B — Thu, 24 Dec 2020 10:00:16 GMT

I came across a post on AVforum from a guy who has recently purchased 49XH9505 and was testing its functionality, he commented that iplayer UHD did not work when his soundbar was on.

https://www.avforums.com/threads/sony-xh9505-owners-thread.2299499/page-138

My XG9505 is connected to an AVreceiver, so thought i would test iplayer UHD with the receiver off and what do you know it works. So now wondering whether this iplayer UHD issue is only affecting people with Soundbars or Receivers???

Re: Sony KD-48A9 UHD on BBC iPlayer stopped working

08081979 — Thu, 24 Dec 2020 11:04:31 GMT

Hey thanks for this. Interesting theory, I’ll give it a go when I get home and see how it goes.
thanks

Re: Sony KD-48A9 UHD on BBC iPlayer stopped working

ccarmock — Thu, 24 Dec 2020 11:09:48 GMT

Interesting theory. I have the KD-48A9 and have no issues with UHD in iPlayer. I do not have any soundbar or amplifier connected to the TV, so matches the theory so far.

I have two devices connected - a Sky+HD box and a Panasonic DMR-BWT800 HDD/Blu Ray recorder